H.M. in Calgary

When we had to renovate the shower I wanted to use cultered marble. We had this in the tub and sink counters and it stood up very well over the years. We went with The Marble Factory. Unfortunately things did not go very well. On some days they did not show up even when they said the day before that they were going to be there. We had to phone the office to find out if they were still coming. During attachment of the marble panels they were not installed flat to the wall which meant it did no align with the outside corner. This looked pretty ugly and would have been visible every time we walked by the shower. They tried do blame it on the wall not being flat which was ridiculous because the old tiles that were removed from the wall fit square. They were trying to get me to accept it as is and it was not till I proved to them were the error was that they fixed it. In addition when they attached the glass to the cultured marble panels the knife of one of the workers slipped and they gouged the panel. They offered to patch up the gouge. When I asked them if the finished repair would be visible. They said it would so we would not accept a patch repair. They grudgingly removed and replaced one of the cultered marble pieces. During final assembly they had a great deal of trouble adjusting the shower door. It would always bind. They had to come back a number of times because you could not open the shower door in the morning. We did not find out till a little over a year later, when I had to replace the bottom shower door seal, that their worker had in fact stripped the hex socket of one of the hinge screws, which meant that the screw could not longer be loosened to adjust the glass shower door. When I spoke to The Marble Factory they said it was out of warranty and tried to say I stripped the screw head. They would only come out to look at it if we agreed to pay a $150.00 service call. We told them that the Warranty on workmanship per their Warranty document was 2 years and we would not pay to repair the damage done by The Marble Factory. There was no further response from them so I drilled ot the damaged screw and removed it with a screw extractor. Fortunately I was able to do this myself but a customer should not have to repair damages done by a contractor. We paid $8650 for this shower replacement. In summary their Cultured Marble is an excellent material but based on our experience I would recommend you find a better contractor than The Marble Factory.