S in Lively

Ill try my best to summarize. Our furnace stopped working and it was going to cost more to fix than it was worth. I met with 3 companies for quotes. We are currently renting our hot water tank from Reliance and have been happy with the service so we decided to go with them for our new furnace as well . The salesman was great, very informative and didnt pressure me into anything. The next week two technicians came to install our furnace and chimney liner. Everything was fine until they started it up and said "oh, that doesnt sound right." So right off the bat there is something wrong with the blower motor. They said someone would be out the next day to fix it. They also gave us an infraction for needing a chimney liner..which they were supposed to install. The next day the guy was supposed to come at 10am to fix the blower, we had an appointment at one, this was supposed to be plenty of time. 12:30 and still no reliance. I called "customer service" , they said someone would contact us in the next 2 hours to reschedule. So we went to our appt. On our way out of the appt., we get a call from the guy saying that he'd be at our house in 40 min to fix it, he hadnt heard anything about us rescheduling. So I said, fine just come do it. So he came to fix the blower motor, he had to replace it altogether. He didnt do the chimney liner. "hes just a repair guy". The next day I called "customer service" back to schedule someone to do the chiney liner. Finally the next week a guy comes 3 hours late. He looks at it and says that he's just a hot water tank installer and is not qualified to do this job. We waited 45 minutes for someone to come that is qualified. It was raining and we have a metal roof, so when the other guy shows up he says that our roof is too tall, and its raining..so he cant do it either. They then tell me that were going to have to buy this $2000 other thing that essentially does the same thing as the liner but is easier to install. Here is where I REALLY lost my temper and told them that I dont care how much work it is for them, this is their job and Im not giving this company another penny! Soo we made an appointment for the next week, which the boss calls to reschedule again, because of the weather (it was fine out). 20 minutes later a technician calls me and says "Hi this is Reliance, I hear you have a question about your furnace". I thought it was a joke. After a long angry conversation with the poor guy, I found out that he also was a water tank installer and is not qualified to do our job. Soo, someone was supposed to be here today between 1-5. At 3:30 a technician calls and says that he IS qualified, but he just got the call 2 hours ago and is too swamped to do it today, can he come tomorrow morning. FINE. Well see if they show up tomorrow. I realize that this is to no fault of the technicians, there is obviously communication and management issues here. I just left a message for the manager (got the ACTUAL direct number from a technician, instead of calling the USELESS "customer service" line.) I told him that if this isnt done tomorrow, they can come and pick up their furnace and hot water tank. I cant handle this anymore!! Plus they called for me to do a survey..I wasnt soo angry then, but was already dissapointed with the service so I did it. Only to hang up and recieve another call 20 minutes later to take the very same survey. Apparently our time means nothing to this company. I am on maternity leave, so Ive been home during the day. I dont know what would have happened if I were still working. What a NIGHTMARE!!