victor

My House is 3 years new & my hot water tank is broke down twice already!. First time when the tank was just 6 months old ..middle of December which took Reliance two days to have someone come over to take a look at it. When the tech finally showed up he did not have the part so ordered the part which took another day for the delivery. Part was supposed to be delivered via courier which arrived via taxi dropped off on my door step without notifying us of of the delivery. When I called the customer service I was told it is my responsibility to notify reliance of the part delivery (what a joke). Finally the tech showed up late night 9pm to install the part. This morning when I called reliance for a service call I was told the next available service is next day between 8 & 11. Mean time I am on hold with reliance customer service to cancel my rental agreement while I am writing this review. I spent over half hour waiting someone to answer the phone (sick of listening to “your call is important us” bull crap). Finally I have succeeded in getting rid of Reliance out of my life by paying them $165.00 to take their tank back.