Karen Butler in North york

Although the work was completed in a satisfactory and timely manner, this company put me off with their shady business practices. A young man showed up Saturday morning and assessed the warm fridge, told me the problem was the defrost system which needed replacing. He asked for a deposit to buy the parts, and I gave him a $100.00 bill. He then reported with some dismay that he didn't have an invoice book, but wrote on the back of a Accufix business card that I gave him the deposit. HOWEVER, the name on the card was not his. The cell phone he was using was also not his. (Call display was different name) He even admitted the truck he was driving wasn't his. He said he would be back around 5:30 to do the repair. I was starting to get nervous at this point, and took a picture of his license plate when he left. I left the house at 7pm leaving my boyfriend's 18 yr old to pay the balance with a $100 bill and the remainder by check. To make a long story short, The invoice I got doesn't mention the deposit, the cheque for the total amount was cashed, and I am missing $100.00. It put me in a difficult spot... my BF's son said the deposit was not returned, the company said it was, after initially saying it was deducted from the invoice. Once the cheque cleared my bank, I knew it wasn't the case. Maybe they didn't keep the $100, but their shoddy bookkeeping didn't support their case.