Reviews

0/10

Called Boonstra day after install and spoke with Chuck to have the system removed. He offered a $2,500 discount. I okd the new amount. Also 5 yrs of free maintenance. Nothing happened. Has since turned over to our lawyer and will handle through court. Not a reputable company which we detect after many years of great service. Something untoward is happened with these folks!

Approximate cost of services:
$13,000.00
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Company Response

John, thank you for bringing your concerns to our attention. We apologize for any inconvenience you experienced and can understand your frustration with the situation. After carefully reviewing our records, we couldn't find your name or any details about your recent interaction in our system. We would appreciate it if you could provide us with more information such as the name under which the appointment was scheduled or a phone number in which you can be reached. This will allow us to investigate the matter further and address your concerns appropriately. Please phone our Operations Manager at (289) 348-0401. Thank you!

0/10

GasFix was called to inspect our pool heater that would not ignite. The service tech replaced the igniter - started the unit and left. Unfortunately this was not the problem - the unit failed just after he left. When my wife called the office an unreasonable call back time was suggested and when she requested a more appropriate time the company representative swore at her and hung up. The conversation was overheard by another service tech who was completing a service call for an Hvac inspection. he was appalled at what he heard coming from this individual. At this point the $462 is not the issue, the failed pool heater is not the issue - how my wife was spoken to is the issue and this needs to be dealt with by GasFix.

Approximate cost of services:
$462.00
0 of 1 people found this review helpful.
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10/10

This unit was purchased and installed in one day. The installer was very professional, neat and well organised. From the time of my initial call to this company I have been extremely pleased and confident that they have a great product and they are proud of the work that they do! Well done Kent Water!

Approximate cost of services:
$1,015.00
1 of 2 people found this review helpful.
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Company Response

Thank you for your Trust in Kent Water. We are always here to serve you.

10/10

Technician was on time and as per the agreed schedule. Assessed the problem quickly and completed the repair. This employee represented the company well. Clean and professional! Would highly recommend.

Approximate cost of services:
$200.00
0 of 1 people found this review helpful.
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