I met with Bob. He seemed like a nice guy. Some of the positives, they have a great selection and the prices are not out of line.
The negatives relate to the finished product and installation. The cut was on an incorrect angle and you can see jagged sharp uneven edges on the corners. I also noticed that they damaged the corner of my kitchen cabinet during the installation process. I can not in good conscience recommend this company.
- Approximate cost of services:
- $4,000.00
- Company Response
Respectfully this is the worst experience TorontoGranite.com has had with a customer in our 12 years of business. We have never met a person so arrogant, disrespectful, and stubborn as this client. He made us remake his counters three times and each time he was called to our business to approve the product. After his final approval we installed the counters and client even tipped the six installers involved with the installation. Extra employees, care and precaution was taken to ensure no issues due to sensitivity of client. Client still asked for an additional service call the next day, we sent a tech within an hour and touched up all issues as requested. As a CEO of a well known local business that works with the public this client first and foremost needs to learn to respect people as humans and not treat them as his servants. This is a personal attack from the client to tarnish our reputation. You get a triple zero rating from us if we can rate you in return.
Despite our best efforts unfortunately we cannot satisfy every customer. TorontoGranite.com stands behind their work and will not allow our work and employees to be disrespected like we were by this client. We made every effort possible to satisfy this customer and we definitely don't deserve a 0 review as a result.