Your Home Electricians

Formerly AC Electrical Contractors Ltd.
Electricians
Toronto ON M1K 1A5
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Your Home Electricians
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82%

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Reviews by rating (past 12 months)

Reviews for Your Home Electricians

Average customer rating:
9.7 10 (394 reviews)

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Mike in Toronto
Mike in Toronto
3 reviews Toronto, ON
10/10

Service Wire

I noticed that the clevis, to which our service wire was attached to, had become partially detached. I decided to call AC Electrical because there seemed to be several people who had hired them for the same issue and there were lots of positive reviews. Nick came out to the house so he could have a look and provided a quote. Hellen took care of the paperwork and dealing with Toronto Hydro. The job was done on the scheduled day and the power was back on by the time we got home. They even put up some flashing for me. Very happy with the way things turned out. Thumbs up AC Electrical !

Approximate cost of services:
$600.00
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Company Response

Mike, thank you for the positive feedback. Reviews like these definitely help us to maintain the reputation that we as a company strive so hard to constantly maintain. It's very pleasing to know that our electrician and office staff were able to attend to the issue and facilitate the repair efficiently. Thanks for the thumbs up! We hope to serve you again in the future. Thanks again for choosing AC Electrical.

Gwyneth
Gwyneth
2 reviews Toronto, ON
10/10

Hot tub plug installation

Kyle was fast, knowledgeable, polite, friendly and very helpful. What a pro! Seldom so we see people so passionate about their work- thank you!

Approximate cost of services:
$900.00
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Private User
Private User
Private User reviews Toronto, ON
10/10

Moving Light Switches

I needed to get my light switches moved a few inches. The team was very efficient, polite and courteous. They had the job done within a day of contacting them. They did an excellent job!

Approximate cost of services:
$450.00
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Company Response

Thank you! We are glad to hear you had a great experience with us, we were happy to help you out with relocating your switch and we look forward to potentially working with you in the future!

Debbie W in Scarborough
Debbie W in Scarborough
1 review Whitby, ON
4/10

Assembly & Installation of Light Fixtures

Customer Beware!!!!!
I made an appointment for an electrician to install 5 light fixtures in my home 3 of which required assembly. I called to confirm my appointment days before the scheduled visit. However, on the day of my appointment the electrician came to my house to say that he was double booked and would not be able to start any work from my work order because he had to go to complete a job at another customer’s house, and that I would have to call the office at a later time to reschedule. I told him that this was unacceptable as I had to take a day off of work to be at home for my scheduled appointment which I confirmed. So after a lot of back and forth with the office he finally decided to complete my work order. I signed the contract for work to begin (which included costs for assembly, installation and taxes) and paid the mandatory 20% down in order for him to start working.
While he was assembling the first fixture he started to receive numerous calls from the Office Manager, and that’s when the agreed upon price to complete the fixtures started to arbitrarily increase. After one of the calls he advised that in addition to the price he quoted I would have to pay an additional $249 per hour. And then after yet another call from the Office Manager he advised that we would actually have to pay an increased installation and assembly fee of $569 per fixture in addition to $249 per hour. I could not believe what was happening…I was being price gouged!!!! What kind of company does this?
I asked him to leave after he finished assembling the first fixture. I had enough….
Consequently, I do not recommend this company. And I would not do business with AC Electric again.

Review has 2 previous versions
Approximate cost of services:
$287.00
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Company Response

[13 July 2018] Thank you Debbie! Glad to hear that you had a good experience working with Kyle. We're all happy to assist our customers, thanks for giving Kyle this great feedback and for your recommendation!

[9 Aug 2018] Debbie, you are absolutely right, we did poorly communicate over the pricing. As all of our customers know, and as you saw, we quote the job and give a firm price before starting the work so that our customers don't get price increases or hidden fees. Our cost that we quote is the cost our customers will pay, and that is that. We understand that this is how we sold our company to you, so we understand that it must have been very frustrating when Kyle suggested that we underpriced the job, because we didn’t realize that the light fixture were, in fact, crystal chandeliers. Because of the amount of work, care and time those light fixtures require to piece together, we absolute do have a separate, higher, pricing for them. We understand that hearing this may have caused you to be frustrated, especially after our electrician was double booked. We apologize for that, and for the back and forth communication with our electrician, we were just communicating with him while we cleared his entire schedule in order for him to be able to complete your project, it required multiple updates telling him the new times for the other jobs, as well as discussing the price variation issue. However, and with all of that said, Kyle did not end up charging you the increased price; we simply ate the cost of the increased labour and time because it was our miscommunication. Which is why we are so surprised to see what you wrote about us in your review. I hope that we were able to communicate this all over our telephone conversation we had with you. Kyle is a very competent and knowledgeable electrician and we stand behind his choice to only charge you what he quoted, and not the increased price he realized he should have quoted. We trust our electrician's judgement and skill and hope that for anybody reading this review, the poor rating does not, in any way, reflect his abilities as our team member. The onus is on the company for upsetting you Debbie, we offer our most sincere apologies that we lost a customer over this, please take care.

The AC Electrical Team

Louise in Scarborough
Louise in Scarborough
6 reviews Toronto, ON
10/10

Garage door and light fixture repair

Kyle from A.c. Electric came out to see about our garage door electrical issues (as it would not open) and replace one of our light fixtures. He was professional, friendly, and beyond knowledgeable. I would highly recommend this company and use them again.

Approximate cost of services:
$371.00
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Company Response

Thank you Louise! So glad to hear that your garage door is all fixed up and you had a good experience with Kyle. All of our electricians are well trained and experienced, and the fact that it was reflected during our visit with you is really great to hear. Thank you for your recommendation as well and we look forward to a chance to work with you in the future!

AS
AS
3 reviews Markham, ON
10/10

Tv wiring

I spoke with Genelle and Helen to coordinate the appointment . They were both very courteous and helpful .
The guys were on time , and very professional and they clearly explained what they were going to do .
They were courteous , and professional and cleaned up after they were done .
I would definetly reccomend AC Electric .

Approximate cost of services:
$700.00
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heidingaa
heidingaa
1 review Toronto, ON
10/10

Electrical Repair

The repair was to the outside electrical connection or mast. It had been damaged by recent storms and required replacing. Kyle was very helpful. He explained what was needed to facilitate the repair and he finished it quickly and efficiently. I am very satisfied by the work done by Kyle!

Approximate cost of services:
$450.00
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Company Response

Thank you for the great feedback about the work done by our electrician. We're pleased that you found Kyle to be very helpful and efficient. He's definitely an asset to our team and company as a whole. Thank you for trusting us with the electrical repair at your home. We hope to work with you again in the future. Thank you for choosing AC Electrical!

Private User
Private User
Private User reviews Toronto, ON
10/10

Replace outlets & switches, install fixtures and ceiling fans

We recently moved into a new home where a number of electric outlets and switches were literally hammered into the receptacles. As there was a lot of badly done DYI throughout the house we were concerned electrical work may have fall into this category. As a result we hired AC Electric to replace switches and plugs throughout the house, as well as install new fixtures, upgrade boxes for ceiling fans and move some poorly placed light switches to better locations. We were very impressed with the quality of work and level of customer service provided. Nic was very thorough, taking tremendous pride in the final product. He dealt with some less than ideal situations that required patience and well thought out solutions to address, explaining what / why something needed to be done and ensured we were 100% satisfied with the final product. Even better my husband had someone interested and knowledgeable about both sound and monitoring systems to talk with. The entire experience was fantastic and exceeded our expectations. We would not hesitate to engage AC Electric in the future.

Approximate cost of services:
$10,000.00
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Company Response

Thank you! It makes our entire team feel great to hear that we assisted one of our customers in helping make their home more efficient and comfortable for them. We know when outlet placement is not well thought out it could become a hassle, we are glad we could help with that, and with giving your home the personal touches you want! DIY is a particularly bad idea with electrical and we are very glad that you called us! It was an absolute pleasure working with you and we are glad your experience with Nick and the rest of our team was a good one!

JRW in Stouffville
JRW in Stouffville
6 reviews Toronto, ON
10/10

Century Home - Whole-House Electrical Upgrade

AC Electrical performed a whole-house electrical upgrade including a new power box, removal of knob and tube and other substandard wiring and equipment along with assorted repairs, new switches, sockets etc.

The AC Electrical team spent more than a week performing the upgrade to our wiring. Many very difficult challenges were encountered in order for them to remove and replace wiring in a 130 year-old brick residence with a 40 year-old, 3-storey addition. Electricians Kyle and Steve were very competent and pleasant to deal with. They made every effort to to be
accommodating and to protect our home as much as possible during the upgrade, given the extent and difficulty of the work. The ACE office staff were also very helpful and pleasant. I would definitely use this company again and recommend them to friends.

Approximate cost of services:
$12,000.00
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Company Response

Thank you for this review! We are all really glad that we were able to help you with your electrical upgrades to your house. It is great to see that you had a good experience working with Kyle and Steve. We train all of our team members to be respectful of our customers’ homes and treat them as we would our own. Thank you for your recommendation and we would love to work with you again, we are looking forward to it!

10/10

Excellent! Repaired Electric meter mast damage after wind storm

AC Electrical was super responsive and efficient. They fixed the mast to the meter on my house and about 4 others on my street. Totally Recommend! thank you Hellen and Co!

Approximate cost of services:
$1,700.00
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Company Response

Julie, Thank you for the positive review. We're extremely happy that we were able to help you and some of your neighbours with the emergency electrical repairs so that Toronto Hydro could restore power as soon as possible. Thank you for trusting our company and for the high recommendation. We appreciate it. Thanks again for choosing AC Electrical. We hope to serve you again in the future.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Your Home Electricians

As, "Your Home Electricians™". We've been servicing GTA homes for over 25 years! Enjoy peace of mind with our 309A certified electricians, upfront transparent pricing and three year warranty on all installations. We value your time and arrive when we say we will arrive, with a large, fully stocked, branded ...
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