[13 July 2018] Thank you Debbie! Glad to hear that you had a good experience working with Kyle. We're all happy to assist our customers, thanks for giving Kyle this great feedback and for your recommendation!
[9 Aug 2018] Debbie, you are absolutely right, we did poorly communicate over the pricing. As all of our customers know, and as you saw, we quote the job and give a firm price before starting the work so that our customers don't get price increases or hidden fees. Our cost that we quote is the cost our customers will pay, and that is that. We understand that this is how we sold our company to you, so we understand that it must have been very frustrating when Kyle suggested that we underpriced the job, because we didn’t realize that the light fixture were, in fact, crystal chandeliers. Because of the amount of work, care and time those light fixtures require to piece together, we absolute do have a separate, higher, pricing for them. We understand that hearing this may have caused you to be frustrated, especially after our electrician was double booked. We apologize for that, and for the back and forth communication with our electrician, we were just communicating with him while we cleared his entire schedule in order for him to be able to complete your project, it required multiple updates telling him the new times for the other jobs, as well as discussing the price variation issue. However, and with all of that said, Kyle did not end up charging you the increased price; we simply ate the cost of the increased labour and time because it was our miscommunication. Which is why we are so surprised to see what you wrote about us in your review. I hope that we were able to communicate this all over our telephone conversation we had with you. Kyle is a very competent and knowledgeable electrician and we stand behind his choice to only charge you what he quoted, and not the increased price he realized he should have quoted. We trust our electrician's judgement and skill and hope that for anybody reading this review, the poor rating does not, in any way, reflect his abilities as our team member. The onus is on the company for upsetting you Debbie, we offer our most sincere apologies that we lost a customer over this, please take care.
The AC Electrical Team