When I made the call to AC Electrical the customer representative listened carefully to my concerns and was courteous. Her courtesy was a green light for me because I was not only looking for a licensed electrician, but an electrician based in a culture of professionalism. You see, I had put off getting the non critical electrical job (light fixtures) done for close to five years because I was afraid of encountering an electrician who is not kind in his or her dealings with my family and me. For that reason I did a bit of background check on this website for a suitable electrical company. AC Electrical sent Yuang the electrician primarily to fix smoke and carbon monoxide detectors for my house, but because he is so good to work with, I was inspired to revisit something I had put off for several years, to outfit my house with functional light fixtures. You guessed it --- on a scale of 1 to 10 in the technicians-for-home-improvement arena, I give Yuang a 15!!! Yes, fifteen. Here is why I commend AC Electrical and Yuang very highly: I called the company to find out when the electrician would arrive because he had not arrived by the stipulated time, and the customer service rep was very helpful and reassured me that the electrician was on his way; shortly after, Yuang called to let me know he would be late due to traffic delays; he arrived in reasonable time, clad in the company's uniform, with a friendly face; he took his time to explain why I should have smoke and CO detectors that "communicate" with each other; he walked with me around the house carefully taking note of what (else) needed fixing; he listened patiently as I shared my concerns with regard to the cost-effectiveness of getting suitable light fixtures for my entire house; he tactfully gave me his opinion on the kinds of plush mounts out there in the market, clarifying for me the choices I have; he patiently waited for me when I had to drive back and forth to the hardware store to pick up an extra plush mount etc because of an oversight on my part; and although I must have tried his patience considerably as I spontaneously discovered minor electrical problems that needed fixing, he kept his cool. Even more, Yuang interacted with my family members well as he worked --- fixed everything well and cleaned up the mess. As already mentioned, I was so comfortable around him that I extended my repair project to include non essential concerns (and by so doing spent quite a bit of money) --- with no regrets!! The combination of his personality and expertise in electrical wiring is very rare. Thank you again, Yuang. I wish you my very best in your advancing career as an electrician.
- Approximate cost of services:
- $1,900.00
- Company Response
Dear Wanja, thank you for this tremendous review. We are so very happy and appreciative of your feedback. We understand that many homeowners go through the same nervousness when hiring an electrical contractor, however when you find a quality electrician – it’s definitely worth rejoicing and sharing. Young is a great asset to AC Electrical; from his personality to his professionalism and expertise. We are very proud to have him on our team and your comments are an inspiration and motivation to Young and to AC Electrical as a whole. Thank you choosing AC Electrical Contractors Ltd. and for taking the time to share your experience with the world. We appreciate it!