I called GTA wildlife around 2pm and they were at my door around 3:30 pm. After the applying the powder to the nest, Troy and his co-worker (Sorry I don't recall his name)spent almost 30 minutes answering my questions and giving me advice on pest proofing my home. After all the ladders were put back on the truck and payment completed, I mentioned a loose soffit tile/panel that a previous pest control company didnt put back properly,(after a racoon got in the garage at 3 am a few weeks back, should've just waited for GTA Wildlife the next morning) without hesitation a ladder was removed from the truck and the panel was fixed. It was a very stubborn panel but they made sure it was on right. This went far beyond customer service, it was a helping hand from some very kind people. I would recommend GTA Wildlife to friends and family and every one else. Reasonable rates, honest people and a written guarantee, you can't ask for more!