Select Surfaces Corp.

Shopping around for granite or quartz counters can be very overwhelming and frustrating given the variability in pricing, service (both pre and post fabrication/installation), and craftsmanship. Customer service is key! Prior to approaching Select I had visited half a dozen other fabricators who all dealt with the same suppliers. Pricing was all over the map and perceived willingness to go above and beyond to deliver an outstanding product was questionable. I stumbled upon Select and my first interaction was with Jan. Jan was nothing short of customer focused and committed to the customer experience. She provided several large size samples to take home and review in my space with lighting, cabinetry, paint colours, etc. After deciding to go with Select, scheduling the templating process was straight forward. That said, the gentlemen who took the measurements had to come out a second time as there was an issue with the original template. They showed up on time on both occasions. Select uses 1 1/4" material which looks great. However, the thickness can vary slightly from 1 1/4". I recommend tagging your slab if you identify one that you like. This will help ensure that you are not disappointed with the selection when you go back. I say this from experience as one of the reasons why I chose Select was because they had a particular slab of the material I wanted which was outstanding and very unusual vs. what I had seen at other fabricators/suppliers. When I went back, even though it was my understanding that the slab I had seen was typical of the batch they had, not only was the slab gone but the other slabs in the batch were considerably different and less appealing. This appeared to be an oversight on their part as I think it should have been communicated clearly to me that the slabs in the batch varied and did not all possess the qualities of the slab I saw. The gentlemen who measured were those who installed. I like this approach as it places some degree of ownership on them and the ease of installation providing that the measurements were accurate. Fabrication and adherence to the template is the other variable in this equation. The installers took approximately 7 hours to complete the install. They were very detail oriented and walked/talked me through the process as they moved from one stage of the install to the next. The installers were great!! Overall, Select was not the cheapest of the fabricators I visited and nor were they the most expensive. I would recommend their shop to others. The counter looks amazing in large part to the type of granite chosen but in part to their fabrication expertise. Regrettably, I also wanted to arrange for a matching work top/cutting board made with the sink cutout which is typically wastage, however, the pricing was not favourable for something I hoped would be regarded as a goodwill gesture. If you're in the market for a new counter, give Select a chance to earn your business - you won't be disappointed.