Replace 24 windows and 5 exterior doors
We got 2 quotes: one from [competitor name removed--Ed], the other via Home Depot . Ultima appears to be part of a group of installers whom H-Depot seem to outsource to. Procedure appears to be: You go to Home Depot and they (not you) select the installation firm available. Although the Brock quote was higher , I felt that [competitor name removed--Ed] a specialist (because e they focus only on doors and windows) would know more than a generalist would. Although the [competitor name removed--Ed]quote was a over a thousand five hundred $ more , I was thinking it might be worth it and give the family peace of mind. At about the time my wife saw what H-Depot had, H-Depot started promotions. Home Depot first offered 15% off , and later announced a 20% off promo. On $30,000 that 20% became much more significant, so we went w/ HDepot / Ultima Home Improvement . Things worked out reasonably well. The new windows and doors were installed Feb 2010 . Ultima's team worked well together. Mr [last name removed--Ed] in Sales was EXCELLENT . An honest, straightforward person who educated me on the subj.Ultima's team was perhaps over-burdened in 2009-10. Gov incentives stimulated demand and the volume of work Ultima resulted in the initial installation being overly fast. Initially, quality concerns came up. However, when Ultima was called, they promptly came back and fixed main concerns. (One item remains outstanding, but it is up to me to call them. My wife or I need to be available to review that one item . (Said outstanding item is doesn't bother us at this time. I would recommend Mr [last name removed--Ed]and the company Ultima to friends and colleagues. ( have go thru Home Depot ). So I'd alert friends to wait for MEANINGFUL sales and wait if possible. Ultima's crew --the actual workers-- are fine people , and are good to work with. JV , Admin , on behalf of Adam [last name removed--Ed] dictated
- Approximate cost of services:
- $30,100.00
- Company Response
Thank you very much Mr Okai for your review. We appreciate this very much. Out of curiosity, is there anything we could have improved on in your experience with us to receive a 10 out of 10 rating? Our goal is to continue to make measurable improvements to our organization every step of the way. If there are any issues at all, please feel free to let us know because we care about our customers and recognize customers are our driving force. - Andrew Spurvey, Regional Manager