M And M Movers

Moving & Storage
Toronto ON
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91%

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Reviews for M And M Movers

Average customer rating:
9 10 (194 reviews)

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Kim and Gabe in Toronto
Kim and Gabe in Toronto
1 review TORONTO, ON
10/10

Moving

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

After talking to a few past clients of M & M Moving, we decided to hire them. Mo and his team were great! They showed up on time and were very kind to our things (and both homes). They worked quickly and very hard, I think the whole move took about 9 hours as estimated. At one point I accidentally packed something I needed and boarded the truck. I was amazed at how tightly they had everything packed. I gave up right then and there on the thing I was looking for. Anyway, a fine job, nothing was lost or broken, and the item we had called Brent about that we were looking for once the move was completed? We found it. The guys had shrink-wrapped a cabinet and put it inside for safe-keeping. Thanks again, Kim and Gabe in Toronto

Approximate cost of services:
$1,000.00
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Company Response

Thanks for your feedback, about 1% of people get the same service and believe it or not are not happy. My company continues to provide consistent excellent service. Brent Routley Owner

J L Hayter in Oakville
J L Hayter in Oakville
1 review OAKVILLE, ON
10/10

Moving

We had a difficult move in that the closing date kept changing. It ended up being between Christmas and New Year. M&M Movers totally accomodated us, showing up early and were very efficient and quick at moving everything. They were done very quickly and were friendly and courteous.

Approximate cost of services:
$950.00
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Company Response

Thanks for your feedback! Moving is stressful and as 1 real estate agent said about my company, we deal with that issue very professionally. Brent Routley

Bonnie and Alan in Oakville
Bonnie and Alan in Oakville
1 review Oakville, ON
10/10

Moving Services

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

Wow! Brent the owner contacted us from the mls listings, he came out and gave us a guaranteed quote. I was very nervous about some large furniture upstairs that other movers told me to sell because it was too difficult to move. Abbas Brent's Business partner and his crew moved this furniture quickly and efficiently, everything was moved without any damage at all! I have told my Real Estate agent that she need's to know about these guy's. I can see why Brent was ranked the top mover in the g.t.a. by Royal Lepage with a customer satisfaction rate of 92%. Brent keep on getting people to do write ups, this way the people who complain unjustly will be put into context. Thanks again Bonnie and Alan

Approximate cost of services:
$1,300.00
0 of 1 people found this review helpful.
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Company Response

Thanks for your opinion! Your experience is a typical one, my biggest problem is communicating this to the public, generally happy customers don't take the time to write a review and the unhappy customers are the first to do reviews. ( and usually don't give accurate info) Brent

Thomas in Ajax
Thomas in Ajax
1 review L1T3L5, ON
0/10

Stay away

This is a company to avoid. Promises wer broken, No wardrobe boxes (all clothing was wrapped in moving blankets) I shipped a lot of my own things in a borrowed mini van. Brent does not follow up or deliver on promises. I needed at least a 48' tractor trailer to deliver and he said two straight trucks is more efficient. On moving day we had only a straight truck and a cube van on the way.

Brent was also looking for about 40% for a down payment to secure the truck? I guess if you do not own any vehicles you must rent them and you need your customers deposits to do so. I told him that I was not pleased with the 400.00 deposit and talked to my solictor and that set Brent off into a rant like others have said about him.

As well Brent said any time we neede d boxes to either call or visit the office. I called about a week before our move and he said that they would not have any boxes for about a week and a half? Not a response you expect from a company that is dealing in boxes day in and day out.

When he did have boxes they were from M & M Meats, I guess he thinks if people see the M & M part of the label it will suggest that they are so professional that you would not notice it is boxes for puff pastry.

I do not know if Brent will respond to this like some of the others but if he does it will be his typical twist on things.

Approximate cost of services:
$0.00
What could this company do to improve their services?
Stop running a business is the only thing that could save these guys.
Any advice to offer fellow homeowners facing a similar project?
Do no use this company, my mistake. Only use CAM certified movers.
1 of 2 people found this review helpful.
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Company Response

I am surprised at this response, I saved Thomas about $400.00 from another mover, he did not contact me at all to discuss any concerns, I believe all would have been resolved if he called me or e-mailed me, most of his complaint is a misunderstanding. This is the first time I am aware of his concerns, my business partner personally did his move and said everything went great as usual, no damages, We sent 1 large truck and 1 cube van as discussed, this was more than enough truck for his move, he must have misunderstood about what size truck we were sending, we sometimes send 2 24-26 ft trucks when required ( more money of course)Thomas told me after committing to a deposit, that he was short on money, I agreed to wait to get the deposit, the deposit was to guarantee 2 trucks and the personal, the movers are paid for 4 hrs if a customer cancels on short notice, hence the deposit. I do not on a regular basis lend boxes anymore , for Thomas as a courtesy I did. I personally dropped off some boxes. About 1 week before his move he wanted more boxes, none were available at that time. The boxes are free! no charge. Thomas was right wardrobes should have been on the truck for some reason they weren't, however the men have a system to move clothes without wardrobes so this wasn't a problem. In short , no damages and a saving of $400.00, they had great movers, extra space was available on the trucks. The customer did not contact me at all to discuss this. Read his complaint carefully about what I consider the real issue when moving someone,, which is no damages, no problem with the movers and a financial saving of over $400.00. My customer satisfaction rate is 92% this is data from Royal Lepage Canada, 8% of people are not happy for whatever reason and make alot of noise. We were ranked the top mover in T.0. Some people live in a perfect world and judge accordingly. Brent Routley

Reiny in Toronto
Reiny in Toronto
1 review TORONTO, ON
9/10

Move household.

Movers came shortly after the scheduled time. They were very patient when they had to move their truck 3 times for cars to get out of the lane. They provided portable clothes closets although one of them had seen better days. The truck was loaded in time and arrived at the new location just ahead of the scheduled time slot for the elevator. They waited patiently until we were able to get possession of the elevator (from other movers who were behind schedule). Everything was done efficiently and carefully. The original quote was under the final cost by $57.

Approximate cost of services:
$900.00
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Company Response

I think it's great that the movers kept the move on budget, despite moving the truck several time's and waiting for other movers to finish. I am also happy your tennant who used my company in the past , referred you to us. Thanks again Brent

Disgusted in Oakville
Disgusted in Oakville
1 review OAKVILLE, ON
0/10

Move

DO NOT HIRE THIS COMPANY! Brent is a good salesman. That's where all the "good" stops. Unbelievably bad move. When I complained, Brent became a psycopath towards me with threats and bizarre accusations that I am responsible for children dying all over the world. He began calling himself "Brent the Preacher". My move wasn't completed, and although I paid top dollar I never got back a cent in compensation. STAY VERY FAR AWAY FROM THIS MAN AND HIS COMPANY. His website is full of twisted truths. His movers aren't staff of M&M Moving - they're guys in a truck who called me a "f**ing woman". I cannot type enough bad things about M&M Moving and Brent.

Approximate cost of services:
$2,400.00
5 of 6 people found this review helpful.
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Company Response

This is a false claim, we moved this customer satisfactory, she tipped the movers. The movers were very polite to her at all times, they had no reason to be rude to her, no other reviews says this about the movers, she is trying to create trouble. I was not polite to her after she was very rude to me and her false statements, I believe making false statements on the internet should be a crime. There was a problem in moving her piano up 3 flights of stairs at her new house, she agreed to hire piano movers (I originally said we could do it, but it was too difficult)about 2 weeks later she called me and said she changed her mind and wanted me to pay for the piano movers. She also made it very clear she didn't care I am a preacher and doesn't care that over 20,000 children die every day due to lack of food and water. I gave her a guaranteed quote, and nothing was damaged. My web-site is mandmmovingsystems.ca for more info on my familys humanitarian work and my moving company Brent Routley (she also was under alot of stress because she moved on the day of closing and had to do everything in 1 day to save money)

Phil in Trussville
Phil in Trussville
1 review Trussville, AL
0/10

M&M Moving

The owner Brent is a thief, con man.
Do Not use this company, he doesn'e even own a truck it is all subcontracted out to anyone with a vehichle.
Good luck getting your deposit back, you won't.
He will take a deposit with no intention of moving you. After several months
of trying people give up. There is no office to go to, he workd from home
and has a unlisted address.
he doesn't pay his staff, rips everyone off!!!!

Approximate cost of services:
$300.00
2 of 3 people found this review helpful.
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Company Response

This is a false claim, I don't know for sure who this is. We do take deposits. I did offer to refund a customer several months ago their deposit even though they cancelled about 2 days before their move at month end, the customer went crazy when I said it takes 30 days. There is a reason I take deposits. Brent Routley mandmmovingsytems.ca

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about M And M Movers

We have 2 offices to serve the GTA ( Toronto and Mississauga, 416-440-4301 or 905-965-0212) We were ranked the top mover by the head office of Royal Lepage in 2003 and continue those same principles today! We have an A plus rating with the BBB and they contacted us to become ACCEDITED with them because of our great reputation.

CATEGORIES
Moving & Storage
WEBSITE
http://mandmmovingsystems.ca
YEAR ESTABLISHED
1988
NUMBER OF EMPLOYEES
25
PAYMENT METHOD
E-Transfer, Regular Cheque, Cash
LICENSES
Liability Insurance, Master Business License
MEMBERSHIPS
Accredited with BBB, A Plus Rating, No complaints in over 12 years
LIABILITY INSURANCE
Yes
DIPLOMAS
Ranked top mover by Head Office of Royal Lepage 2003-2004,over 20 movers. See web-site for Letter
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
Liability Insurance provided
WRITTEN CONTRACT
Yes
WARRANTY TERMS
They Provide free replacement insurance and guaranteed maximum price!
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.