My experience with Able Moving Company (Toronto, ON) was a terrible one. The move left a lot of my items damaged (dresser has chipped paint, broken vase, scratched nightstand and they took my desk apart without undoing the screws, so they are now stripped). The icing on the cake is my floor lamp from Urban Barn went missing. I noticed that during my move there were other peoples items in the front of the truck. My guess is my floor lamp went to wherever all of that furniture was going. I called to complain and was sent to the damages/claims department. I was never contacted back. It was very poor. Finally, I called back and the receptionist told me to contact the owner directly, which I did and never heard back. Spend your money wisely and hire a proper and reliable moving company. It is not worth the aggravation and headache.
- Approximate cost of services:
- $700.00
- Company Response
We regret that you feel this way. We acknowledge that you called about your lamp. We asked you to put your claim in writing and you refused to do that. We did check our truck and employees, but could not find your lamp? You never mentioned anything else was wrong, such as chipped paint on dresser, broken vase or scratched nightstand with stripped screws? We do acknowledge that there was a few other items on the truck from the previous days move, which were to be dropped off to Good Will (as requested by customer) after your move was done. These items were self contained and completely separate of your items. You were never contacted back by our claims department because you never put your claim in writing. You would never be told to call the owner because the owner does not deal with claims. All claims must be in writing!