We had windows installed by Northview on Dec. 23rd, 2011. We had no issues working with Alex who was the sales rep. The two guys who did the installation were professional. We were happy with the windows. We intended to have the remaining windows and doors completed by Northview. However, on Jan. 31st, 2013, I pulled the blinds back and discovered a crack down my front window which looks like a stress crack. I called Northview approx. 9:00 am that morning and was told someone would call me back. When I didn't receive a call back, I called the next morning and was told the same thing. I have placed at least 6 to 7 more calls into head office in Downsview and receive the same line "we have a work order in place for you". As of March 24th, we are still waiting for someone to call me back. We talked to Alex a few times regarding the crack but now he won't return our call. We are frustrated calling head office and not sure what the next plan of action is. Save yourself the aggravation and look at another company. I have experienced better customer service from a sixteen year old working at McDonald's.
- Approximate cost of services:
- $4,000.00
- What could this company do to improve their services?
- Improve their customer services at the Downsview office. Call the customer back and deal with the problem.