Hired them because of a summer sale. When Lucas and Roman arrived they informed us there would be a weight fee. We agreed to it and after googling I see that many other people were unaware of this hidden fee. I double checked the website and it's not written anywhere.
Lucas and Roman did a fine job. However, I feel that the company should advertise these things, at least a notification that a weight fee is a possibility. No one mentioned anything on the phone, and we explained what we were getting rid of.
While the service was fine, I doubt I would recommend them because of the hidden fees. It's "sneaky" for a business, and I prefer upfront service.
- Approximate cost of services:
- $300.00
- Company Response
Hello Private User. Thank you for providing us with your feedback. We appreciate any opportunity to grow and serve you better. I am very sorry your experience with us was not 100%. I invite you to discuss this further by calling our office. Thank you for taking the time to bring this to our attention.
I have also included a link to our web site where you will find that we do mention extra charges for heavy materials. http://www.ridofit.ca/page.asp?navid=1&alt=Junk-Removal-Toronto-Our-Service
'How do you charge?
We charge based on volume per truckload. However, if the material is extremely heavy a surcharge is applied based on weight. These items may include but are not limited to;drywall,dirt,concrete,bricks,deck boardRick, President.