Foxtrot Masonry

Masonry & Bricklaying
Toronto ON M9B 4M9
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Reviews for Foxtrot Masonry

Average customer rating:
9.4 10 (15 reviews)

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BSing in Mississauga
BSing in Mississauga
2 reviews Mississauga, ON
1/10

Parging

We had Foxtrot Masonry do some parging around our house and we were not happy with the job that was done. It looked like a child did it. Parging was not broom finish or straight, even using a tape line would have been better (patchy looking), parge was all over the bricks (see photos) and they even parged our brick expansion joint leading onto our new cement walkway. The mixing area left a mess on our new asphalt driveway and they didn't clean it up as the mix had already dried into the new asphalt. They refused to use a tarp and also left a mess on our new concrete walkway we had installed last year. I complained to Stan of Foxtrot about the mess & the job and he said he would come Thurs to see. He didn't show up nor did he follow up with a phone call. To this day we have not heard from him. It was the biggest mistake paying when the job was done and trusting him to show up and to do the job correctly. Our neighbour had some tuck pointing done on their brickwork and they were also left with a wicked mess of mortar mix hardened on their driveway. We now have to spend more money to have the driveway resealed to repair and cover their sloppiness; a driveway that was not even a year old. I would not recommend this company as you can see by my photos that I have included.

Edit to company's reply: I don't believe that you tried to call to arrange another day to come by. No message was left on answering machine or cell. Not professional at all. I don't know what small fixes or touch up you would do to fix this mess. Are you going to come fix our driveway? ...NO. Are you going to smooth out the wall where you parged?...NO. Are you going to clean the bricks or our new concrete walkway where you got cement all over?...NO then why would we want you to come back... to touch up/fix what? It should have been done the correct way from the beginning. Let me ask you this .... If you hired a contractor would you be happy with the work that was done on this job? I'm sure that answer would be "Not at all" . Just look at the photos I included with my review.

Approximate cost of services:
$2,350.00
2 of 2 people found this review helpful.
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Company Response

hey Barton, I couldn't make it that day because something came up. but i had called you and texted you that i wanted to come the next day to fix some of the small things that did occur. We were willing to come back but we will take this feedback into account and improve our company going forward. if you still want us to come by and touch up anything we will be more than happy to!
i can send you a picture of my chat records and call history. i called you the day off. I cant upload pictures here because it doesn't let me. We did the work and would come back and fix. mistakes happen and we take this as a feedback for sure and are going to implement changes and take action ASAP. We gain nothing from screwing up your work because the contract that was sent also says payment is made when work is deemed acceptable and the customer is satisfied. What we are going to do going forward is using a tape line and tarp to not make a mess. But mess can be cleaned up and thats what I was offering to come and do. I received no contact from there on and tried contacting you on couple occasions.

James
James
2 reviews Toronto, ON
10/10

Tuck pointing and wall repairs

I needed to have some major brick damage to one wall and corner of my house, as well as extensive tuck pointing.

Thomas (bricklayer) did a fantastic job, kept me well informed as to what was being done and why. He had a great work ethic, and got the job done as quick as possible.

I was very satisfied with the quality of the work, and would not hesitate to recommend Foxtrot Masonry.

Jim Dearden

Approximate cost of services:
$3,500.00
1 of 1 people found this review helpful.
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Company Response

Hi Jim, we appreciate you taking time to leave us feedback. We make sure to go above and beyond customer expectations!

Private User
Private User
Private User reviews Etobicoke, ON
10/10

Tuck pointing

I had Thomas come by and point the side of my house, They didnt cut corners, and exceeded my expectations. The price was more than fair. Couldnt recommend more

Approximate cost of services:
$2,800.00
1 of 1 people found this review helpful.
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Company Response

Thank you, Thomas is a great bricklayer and i know that from experience and he has been in the industry for a long time! He doesnt cut corners and does the job the right way. I would recommend him to anyone as well.

Private User
Private User
Private User reviews Etobicoke, ON
10/10

Chimney

My chimney was falling apart and foxtrot masonry tebiult my whole chimney. It looks brand new

Approximate cost of services:
$3,750.00
1 of 1 people found this review helpful.
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Company Response

Thank you, we do go the extra mile to make it look that good.

Private User
Private User
1 review Hamilton, ON

First Review

10/10

Excellent Work

Had Thomas and Stanley over from Foxtrot to work on our chimneys which was falling apart. They had excellent customer service and a fair quote. I can see that they dod the work with passion and honestly blew my expectations. I definitely would recommend Foxtrot to anyone and they will not disappoint!

Approximate cost of services:
$4,500.00
1 of 1 people found this review helpful.
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Company Response

Thank you for your review, appreciate taking time to leave us a feedback. We enjoyed working on your chimney and glad you're happy with the result.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Foxtrot Masonry

Foxtrot Masonry is a premier masonry company known for expert craftsmanship in brick, stone, and block projects. With a strong focus on quality and durability, we serve both residential and commercial clients, offering everything from custom designs to restorations. Our experienced team is committed to delivering excellence, ensuring every project meets our high standards and exceeds our clients’ expectations. Whether it’s a new construction or a historic renovation, Foxtrot Masonry brings beauty and strength to every build!

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