We had Foxtrot Masonry do some parging around our house and we were not happy with the job that was done. It looked like a child did it. Parging was not broom finish or straight, even using a tape line would have been better (patchy looking), parge was all over the bricks (see photos) and they even parged our brick expansion joint leading onto our new cement walkway. The mixing area left a mess on our new asphalt driveway and they didn't clean it up as the mix had already dried into the new asphalt. They refused to use a tarp and also left a mess on our new concrete walkway we had installed last year. I complained to Stan of Foxtrot about the mess & the job and he said he would come Thurs to see. He didn't show up nor did he follow up with a phone call. To this day we have not heard from him. It was the biggest mistake paying when the job was done and trusting him to show up and to do the job correctly. Our neighbour had some tuck pointing done on their brickwork and they were also left with a wicked mess of mortar mix hardened on their driveway. We now have to spend more money to have the driveway resealed to repair and cover their sloppiness; a driveway that was not even a year old. I would not recommend this company as you can see by my photos that I have included.
Edit to company's reply: I don't believe that you tried to call to arrange another day to come by. No message was left on answering machine or cell. Not professional at all. I don't know what small fixes or touch up you would do to fix this mess. Are you going to come fix our driveway? ...NO. Are you going to smooth out the wall where you parged?...NO. Are you going to clean the bricks or our new concrete walkway where you got cement all over?...NO then why would we want you to come back... to touch up/fix what? It should have been done the correct way from the beginning. Let me ask you this .... If you hired a contractor would you be happy with the work that was done on this job? I'm sure that answer would be "Not at all" . Just look at the photos I included with my review.
- Approximate cost of services:
- $2,350.00
- Company Response
hey Barton, I couldn't make it that day because something came up. but i had called you and texted you that i wanted to come the next day to fix some of the small things that did occur. We were willing to come back but we will take this feedback into account and improve our company going forward. if you still want us to come by and touch up anything we will be more than happy to!
i can send you a picture of my chat records and call history. i called you the day off. I cant upload pictures here because it doesn't let me. We did the work and would come back and fix.
we apologize for what happened but we have taken this feedback seriously and have implemented changes!