Dear Tara,
Thank you for your detailed feedback and for choosing Kitchen Countertops by Design for your countertop project. We are glad to hear that you found our prices competitive and appreciated Kitchen Countertops by Design’s attentiveness and the efforts of our installers.
We sincerely apologize for the issues you encountered, especially the water leakage. After our crew unhooked the faucet and sink, there were initially no signs of leakage, and they continued with their work. Unfortunately, due to an insufficiency with the cutoff valve, the remaining water in the pipes began to leak, and it was not promptly noticed. We deeply regret the inconvenience this has caused you.
We also apologize for the oversight regarding the leftover screws and the wood shavings from the cabinet cuts. It is our standard practice to ensure a thorough cleanup, and we regret that the team did not bring the appropriate equipment for this.
We appreciate your patience and understanding with the additional visits required to complete the job to your satisfaction. It’s reassuring to know that the subsequent installers were able to address most of your concerns effectively.
Your feedback is invaluable to us, and we are committed to improving our processes to prevent such issues in the future. Thank you again for your patience, and we are pleased that you love your new countertops despite the challenges.
Kitchen Countertops by Design
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