My project was to replace the cartridge and balancing spool of my showers. Divinity's response was quick, however work was not completed because of a missing part. I paid the full amount and Divinity committed to return. After several chases on his return date for the remaining work, he requested for an extra $280+.
Now the job is still unfinished. Be careful of this contractor and I will definitely not recommend Divinity to anyone.
- Approximate cost of services:
- $330.00
- Company Response
Dear Alan,
Thank you for sharing your feedback. We sincerely apologize for your dissatisfaction with our service. I want to clarify that we were in contact with you without needing to be pursued.
The initial issue arose from a misquote provided by our technician, and we made efforts to address this by reconnecting and covering some costs ourselves.
To enhance our pricing accuracy moving forward, we have implemented visual price guides and developed a new contract system. We are dedicated to improving our processes, including quicker response times and better handling of multiple requests at our clients' homes.
We understand that not every customer can be fully satisfied, and we have discussed your situation with our technician. To help alleviate the inconvenience you experienced, we offered to return at a reduced rate.
We appreciate your review, as it helps us show our commitment to service and transparency within the community. Our goal is to provide the best possible experience for our clients.
Thank you for your understanding.
Best regards,
Zac