I hired this company to paint my porch and stain my back deck based on a detailed quote. Unfortunately, the experience did not meet expectations. The workers seemed inexperienced and unsure whether to follow the quoted process of power washing and sanding the deck.
A significant issue arose with the stain color. Although I selected a cedar tone, the stain delivered was a yellow hue. After some back and forth, the color was adjusted to something acceptable, but it was still far from what I had originally chosen. Throughout the process, I had to closely monitor the work to ensure it was done properly, and even a supervisor had to step in to help finish the job late on a Saturday.
Additionally, we discovered damage to our sprinkler system and a watering stick, and our security camera was left unplugged without notice. When these concerns were raised, the workers denied responsibility, and no resolution was offered.
Upon further scrutiny, there were still places that were not stained although they did leave us with leftover stain to use.
The overall experience was disappointing, and the results did not meet the standard I expected. Based on this, I cannot recommend this company.
- Approximate cost of services:
- $3,500.00
- Company Response
Hi Robin. Thank you for taking out time to write such a detailed review. I am really surprised by the rating specially when Tim signed the Job completion form after final inspection that states that job is completed to client satisfaction. While he was signing the completion form I explained him why the color confusion took place. The color you wanted was cedar bark but you mentioned cedar in your text message and I even showed that to him. It was an honest mistake but most importantly we rectified the color without an additional charge even though we had to sand and restain the deck. As far as sprinkler system is concerned, I did the walk through with TIM after job completion and we couldn't identify it. There is a possibility that later on you identified it. As a good will gesture I offered a compensation to you but you choose to leave a review. As a professional and insured contracting company we always take care of our clients and if there is any damage we compensate our clients and if the damage is big we compensate through our insurance. I have still taken your feedback constructively and will ensure that we inculcate this to our service delivery. I am not too sure about what places were left unstained because I did the detailed walk through with TIM and he said "Fantastic Job" to me.