The Poly B Plumbing Guys

I asked Poly b plumbing for a quote to replace the poly b pipes in our newly purchased home. There was some back and forth on what extras were wanting and they made a suggestion of replacing shower controls while they were open to the back. Great idea! Poly b sent and agreement with the agreed upon work and equipment that was going to be installed. A plumber showed up with his helper not a Poly B plumbing truck but a contractor to Poly B. They did a great job replacing pipes. When I came to the new hot water tank, they didnt install the Brand agreed upon. Talked with the plumber and he convinced me that this was a better brand and it was just as good. Ok thats where I should have stopped and said no. Install what was in the agreement. 5 months have passed and my wife and I got talking about the size of hot water tank we had. I told her it was a 60gal because we wanted to go with tankless but there was no room for the ductwork and it would pass code inspection. Anyway we argued a bit more and I went and looked at the tag on the tank, sure enough she was correct! It was a 50 gallon.
I looked back at the agreement and it was listed as a 60gallon. Then found the invoice and saw it was changed to a 50 gallon. The agreement price was the same as the invoice price so we had a signed agreement for a 60 gallon tank, a 50 gallon was installed, and I paid for the agreed upon goods and services but never got what I paid for.
I called Poly B and explained that I just wanted what was agreed to. The owner called me unreasonable because it had been so long. I explained that I thought it was fraudulent that they would charge me for something I didnt get. After some back and forth with both of us standing our ground he hung up on me. So now I have no other choice but to let the masses know how this company operates.
Dont blame the plumber that was sent. He did great work. The company he works for however need a lesson in customer relations and relationships. Follow what was agreed to, or make a change order. Do t just do whatever you this is good enough and think you customers are going to like it.