CONSUMER BEWARE! The glass pane on my front door shattered in July, and I didn't have the luxury of shopping around glass companies - the name M&T stuck out to me so that's who I called and decided to go with. Big mistake. I paid a $500 deposit in July, and then was told month after month that it was a supply issue that was causing the delay. Fair enough, I can understand that. But then my installation finally gets booked, and I wait around all day, no one shows and no one answers my calls. Find out a few days later that "oh oops actually a part didn't come in yet", so they book me the following month. I cancel appointments to accommodate the time they gave me. That morning, they call to reschedule. Book it for the upcoming Saturday. I cancel all my plans again to accommodate, and they show up with the wrong glass. They told me I'd hear from someone Monday - that day comes and goes with no phone call, and no answers to my calls or email. It's now the end of November - 5 whole months since I paid my deposit. Repair still isn't done and no one is answering my calls or emails. The communication and customer service is horrendous. I wish I had gone somewhere else, and at this point I'm just hoping I can get my deposit refunded and try my luck somewhere else.
- Approximate cost of services:
- $1,000.00