Best home improvements

I was charged 3600 to fix a hole in the masonry of my building just above the foundation. Approx size: 10x5". Rats and water had been coming in to the house.
Initially, Steven and his crew seemed extremely keen and responsive to do a great job here. He promised not to ask for payment until the job was completed to my satisfaction.
Then everything went south. Both a vent and some downspouts were removed to complete the project. The masonry work was completed by a 3rd individual who did great work. After he finished, Steven asked for full payment despite the fact that the project was not completed.
The rest was a mess. The vent was replaced with one that was too small and had gaps all around that water and pests could get in. This was temporarily attached by 2 guys who showed up unexpectedly (and did not even ring my doorbell to let me know they were there). They didn't have the proper masonry drill or screws to attach the vent or downspouts.
I had to call repeatedly to have this addressed, and had to duct tape the holes during 2 major rainfalls.
The vent was finally replaced but the downspouts were left unattached.
The downspouts were never fixed, and on their last visit Steven and his cohort left pieces on the ground which disappeared. They never came back as they had promised to finish reattaching them.
I'm so disappointed in this project outcome given the initial impression I had of Steven. Perhaps they took on too many project.

We would definitely recommend this company. Two chimneys required exterior masonry work. Steven responded quickly to our request for estimate and drop by the same day to discuss details of the work to be done. His crew came the next morning and completed the work the day after. Good job done on time despite rain.

I contacted Best Home Improvements for repairing our masonry and some damaged spots on the roof. Steven and team showed up on the same day of inquiry and provided the quote. They quickly started on this job and the team finished the job in a timely manner. Very responsive and very good at troubleshooting. Hardworking team, full of energy and desire to get the job well done. Highly recommend them for your masonry or roofing projects. Thank you guys.

The team did a amazing job really professional Im so happy with my new chimney

Hired best home improvements to do a complete re-roof of our home.

Everyone from Steven estimator to the crew who did the work to John to inspected was fantastic. Would definitely recommend