Diagnosed and Repaired Heat Pump
We had a problem with our one-year old heat pump which was not installed by this company. When we didn't get any response from the installer, and another company misdiagnosed the issue, Majid and team found and repaired a wiring issue. When it still seemed as if the unit was not up to speed with expected performance, Majid took time to reprogram some threshold installation settings via a video call late in the evening, at our convenience, and our HVAC system is now working properly. What makes Majid stand out is the pride he takes in providing quality/effective service which is reflected in his prompt response to calls, persistence in understanding/resolving issues and patience with customers. I was impressed when he requested the model number of our unit so that he could research on it. I really appreciate his determination to help even though our unit was not installed by his company. His sacrifice of personal time to meet our convenience is truly commendable...true 24 hr service guy. He will be our go-to person the next time we have a HVAC issue.
- Approximate cost of services:
- $190.00
- Company Response
Thank you so much for your detailed and kind review! It means a lot to us that you took the time to share your experience. We’re thrilled to hear that we could help resolve the issues with your heat pump and get your HVAC system back to optimal performance.
At Heat and Cool Brothers, we take great pride in providing effective, thorough, and timely service, and it’s wonderful to know that these qualities stood out to you. Majid and the team always strive to go the extra mile, whether it’s diagnosing complex problems, researching specific models, or accommodating our customers’ schedules.
Your recognition of our dedication and persistence is truly motivating, and we’re honored to be your go-to HVAC service provider. If you ever need assistance in the future, don’t hesitate to reach out—we’re always here to help!
Warm regards,
The Heat and Cool Brothers Team