I called this plumbing company on a Sunday after another company had been to my house already to fix a backup. The other company came & recommended a quick cleaning of the main clean out, which was here & gone in a flash. All they did was push the debris forward but did not clean the pipes out. Then this amazing sent a plumber immediately to do the same & when he realized it was more than just a simple clean out, he immediately stopped, explained the situation to me & said the company had a better machine to clean out the pipes because all he could offer was a temporary fix like the other plumber did which would only fix the problem for a few days again. The very next morning they dispatched another team & they got to work. After a little over an hour, they cleaned out all of my pipes & even told me why this happened. Flushable wipes. Thank you, because I could have kept calling plumbers for the temporary fix for months or was talked into a more expensive fix