Sudan Movers

Moving & Storage
Toronto ON M9R 2R5
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83%

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Reviews by rating (past 12 months)

Reviews for Sudan Movers

Average customer rating:
8.7 10 (23 reviews)

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Private User
Private User
Private User reviews Brampton, ON
10/10

Same day moving

You guys are amazing. At the very end moment I was in need of service and just in an hour they arranged everything and was at my door. Guys who came were just fab. I know what it means to find such service at helpless moment. Excellent communication Priyanka.Thanks to the team sudan movers

Approximate cost of services:
$1,250.00
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Company Response

Hi We appreciate the time you took to give us such a great rating! We are happy to read that our team has been able to provide exceptional service for you. We look forward to serving you many more times in the future!

Private User
Private User
Private User reviews Brampton, ON
10/10

Moving house

SUDAN MOVERS exceeded all expectations of what I hear about moving companies in general. Chris (office side) was amazing and attentive. The moving team was wonderful - fast, efficient, zero damages. Thank you all! We are very thankful that you made our move less stressful!

Approximate cost of services:
$1,800.00
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Company Response

Thank You So Much For Taking Your Time And Writing This Beautiful Review We Are Happy That You Liked Our Services. Do Let Us Know If You Have Any Future Queries.

Private User
Private User
Private User reviews Quinte West, ON
0/10

Unprofessional moving company

- On Jan 7th, we contacted Sudan Movers. Their representative Gagan at phone number 437-335-8506 said on the phone that to finalize the quote, we should provide the details of the move by email and provide a deposit of $50.

- Jan 13th, Gagan followed up with us and we let him know that we will proceed with their service. We let him know on text that we will start the move on Jan 27th at Noon. He asked for deposit.

- Jan 16th - We emailed with the details saying the start of the move should be at Noon and the drop off address has an elevator booked for 2-4pm. Deposit was paid. We asked for confirmation of email.

There was no email response whatsoever.
Instead the same person texted us to ask for a deposit again. Therefore we replied to the text and confirmed they received the deposit.

- A person (who we think it's Gagan) asked on text again what time we should come - And we replied by letting him know it starts at NOON. We also emphasized that we sent him an email.

- Jan 18th - we received repeated Homestar communication from Sudan Movers. Therefore we contacted them by text to ensure they received the email. The person replied that "is it Wandy? We booked you for 30th of January).
We immediately replied that the move should be JAN 27th at NOON.

- the person reassured us on text that he received the information and 'everything is good'.

- Jan 26th - ONE DAY BEFORE THE MOVE, we texted and emailed to confirm the move early in the morning. Then there was NO RESPONSE for an entire day. We started to panic. We called the phone number and it sounded disconnected since there's not even a voicemail to leave messages. We checked the website for Sudan Movers and it directs it to another moving company. Our conclusion is that the company went under.

That's when we decided we need a plan B. We contacted Lets Get Moving and the company helped us to move within one day notice.

- Jan 27th - MOVING DAY:
Lets Get Moving has professional staff, arrived on time at NOON and was very professional. They packed and moved everything out of our old house within 1.5 hours and was ready for the destination with the elevator booking of 2pm.
Suddenly at 1:30pm I received a call from guy informing me that they are arriving at our old house to arrive for 2pm. It turns out it was Sudan Movers people.

I told him forget it. The move was completed. I demanded for our deposit to be returned. They clearly did not show up for the right time for the move. He said he's not the manager and I asked to speak with his manager. Instead I started receiving emails. A person told me on email that we're not entitled for the deposit to be returned because we stated the move starts at 2pm. I told them that if they read their emails properly this would not have been an issue. This is in addition to the chain of texts explicitly telling them the move starts at NOON.

The incompetency is unbearable. Sudan Movers is a sham.

Approximate cost of services:
$1,000.00
2 of 2 people found this review helpful.
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Company Response

I Appreciate Your Concern And Review And After 2 Months Of The Investigation We Came To Know That Yes You Are Right That Manager Who Booked You Were Unavailable To Pick Your Calls ( Because He Was On Holidays ) But Our Other Team Members They Kept Calling You . You Never Respond To Them And Till Now From 2 Weeks We Are Calling You And Trying To Do The Compensation For Your Hurdles And Putting You In a Stressful Position. But My Movers They Were On Time And They Sent You The Text Message Of Their ETA.. Still You Didn't Respond Them Instead Of Telling Us That You Are Not Using Our Services Anymore And You Are Going To Hire Other Company We Were Ok With That . Because There Was Some Miscommunication Happened From Our Side And We Apologize For That And My Team Contacted You After 1 Week But You Abuse Us Without Clearing The Whole Matter We Respect You And Appreciate That You Wrote This Review. Still We Are Open To Help You On This Matter And If You Have Any Queries We Can Resolve It Do Contact My Team Here Sudanmovers01@gmail.com

Thank You
Jot

Private User
Private User
Private User reviews Toronto, ON
10/10

Moving

Very great service and friendly . They did what was required. They moved the bed for us.

Approximate cost of services:
$280.00
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Company Response

Thanks for chossing sudan movers

Samnpreet in Toronto
Samnpreet in Toronto
1 review Toronto, ON
10/10

Great service,professional and humble

I booked them for the last minute. I wasnt sure how would work but turns out they are great in their service made me satisfied with the work. I would definitely recommend them for future work. Good job guys

Approximate cost of services:
$1,000.00
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Company Response

Thank You So Much For 10 Star Reviews , Make-sure To Call Us For Your Next Move Remember We Offer Discount For Returning Customers .

Private User
Private User
Private User reviews Mississauga, ON
10/10

House moving

Best movers in GTA with excellent service in reasonable price we moved our house last month they did a amazing job these guys are punctual on time, they did packing and shrink wrap everything thing neat and clean. I appreciate there work.

Approximate cost of services:
$1,500.00
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Company Response

Hi, we are very happy to hear that your experience with Sudan Movers was amazing - thank you so much for your feedback!

Jassimar
Jassimar
0 reviews Toronto, ON
10/10

Moving

Had a great experience with Sudan movers , great service and professional handling with everything. Definitely very reliable team

Approximate cost of services:
$750.00
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Company Response

hye jassimar,

Hi, we are very happy to hear that your experience with sudan Movers was amazing - thank you so much for your feedback.

Dixa
Dixa
1 review Toronto, ON
10/10

Project

Great movers team !!
My stuff was moved within time and very safe.
Pricing os also affordable. The team seems very responsible for their tasks. Must contact them and get service from them!

Approximate cost of services:
$200.00
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Company Response

Hye dixa

Thankyou so much for your feedback and wonderful review of your experience with our company. Helping you through this moving process was absolutely our pleasure . Wishing you and your entire family good health and happiness always! Thanks for feedback!! Thanks for choosing sudan movers.

Private User
Private User
Private User reviews Toronto, ON
10/10

Renovations/moving

Sudan movers were just amazing ! They went out of their way to ensure all work is done well and have excellent customer service ! Highly
Recommend

Approximate cost of services:
$610.00
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Company Response

Hi, we are very happy to hear that your experience with sudan was amazing thank you so much for your feedback! We are happy to help you again.

Private User
Private User
Private User reviews Toronto, ON
10/10

Sudan movers

Sudan movers provide us with best and affordable in london. We will definitely refers them to my friends and surely call them again.

Approximate cost of services:
$470.00
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Company Response

Hi, we are very happy to hear that your experience with Sudan movers was amazing thank you so much for your feedback.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Sudan Movers

We Are Non- Smoker And Professional Movers. We Move All Over In Ontario With Our Truck Where Your Stuff Would be Safe And Secure. What We Move 1. House/ Detach/ Semi -Detach/ Bungalow 2. Condo/ Apartments 3. Townhouse , Townhomes 4. Basement. We Have All The Equipments , Tools, Blankets, ...
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