TilePro

We had a lot of problems with Arsim. Everything started well but he gave us incomplete answers to our questions. He said the price included moving and replacing the appliances but he never mentioned that he does not hook up the fridge, washing machine and dishwasher. The day before they were returned to their spots he told us we needed to hire a plumber, which cost $500. After he removed the old tiles he said we needed levelling cement which cost me an additional $500. I was happy with the original marble thresholds between the bathroom/hall and living room/hall but he said it would look better with tiles right to the other floors. Unfortunately, the sloped tile to the bathroom did not sit evenly and there is a sharp lip on the edge. When I pointed this out to Arsim, he said that it is the best it can be because our floors are uneven. I said that was what the levelling cement was for and he just shrugged. The bathroom door wouldn't close properly and I asked him to at least plane the bottom of the door. He didn't do it. After he left, my wife and I, who are in our 70's had to remove the heavy door, sand down the bottom and reinstall it ourselves. In the hall/living room entrance, he put an aluminum transition where I had a smooth marble connection. Once again he said it was because the old floors were installed wrong- nothing to be done. next problem was with the grout that he poured down the toilet in the powder room. The inside of the toilet and the trap were completely clogged with set grout. His response was that he always does this. To free up the toilet he used a copper tube to ram the grout through the trap. Before ordering the grout, he wanted me to look at the samples. I told him that I wanted to have the grout match the tiles so the tiles don't stand out. We agreed on a colour but when it was installed, the grout colour was nothing like the shade chart. It was much lighter. I showed him the colour guide against the new grout and he suggested that I sue Mapai, the manufacturer or get used to it. I searched online and found that the company makes a grout stain that can be painted on to darken it. When he came to do the staining, he showed me a sample and said that he wanted to make
sure I didn't change my mind again about the colour which was not what occurred. There were gaps around the cabinets that had only open spaces against the tiles but he said his brother, who assisted him throughout the job, would fill them in with caulk but he didn't. He also left some baseboards and trim un-nailed. The garage was left filled with sawdust and tile pieces and garbage for me to clean up. When I told him about the problems, his response by text was: "I did my best and of course like I said the baseboard and the trim are installed wrong, but not by me." They were installed by his brother and co-worker- unbelievable. He then went on to say that: "If you are not happy after everything I did then unfortunately there is nobody in Canada that can make you happy."
We hired Arsim based on the very positive reviews. The arrogant man who came was nothing like the reviews.