TELUS - SmartHome Security

Had telus replace ADT. New install included doorbell video. Since install 4 months ago, we kept hearing a buzzing noise, but could never pin down the cause. Finally found it was coming from the doorbell unit mounted up high on the wall. Internet search finds possible cause is an underpowered transformer in the doorbell unit. Telus installer had muttered something about having to return to replace a transformer, but made no mention of when, why, and the effect of not replacing the part. Needless to say, nothing has been done. Another example of the Telus bushleague approach to customer service; they can't seem to be able to do anything on my behalf without fouling it up.

We had Telus install a security system in August 2022, in the las month 3 of the units batteries have failed, the cinnection to online, keeps disconnecting, one of the door sensors fell off, poor glue, set off the alarm. It cost me 120$ by the local police. I believe Telus has rushed into this business. The help line keeps referring me to the self help. I'm 80 years old. I don't have computer. Very disappointed.

The install was quick and the installer was friendly. So far the system has worked well and is convenient to access from the Telus home app.

I am very happy with my home security system from TELUS. I feel safer, and I can talk to people without opening my door. And I can see what's going on at home, even if I'm not home. The system is easy to use and install. The installer was friendly and knowledgeable. I can control everything from my phone which is so fast and easy.
No problems yet. If you are looking for a home security system, you should go with TELUS.

I decided to go with telus for my home security. Installation was very quick and easy, the installer did a great job. The team was friendly and helpful. I love my control panel. I am happy with telus smart home security, I would highly recommend it.

We're using the TELUS SmartHome Security at home, and it's such a game changer! The doorbell camera & smart lock is the best combo. I can quickly check on deliveries and unlock the door for my guests from anywhere. The smart lock is my favourite - no more standing in the dark looking for keys or asking myself if the door is locked. I would recommend TELUS to anyone looking for security solutions.