TELUS - SmartHome Security

This company is an ABSOLUTE NIGHTMARE to deal with. The degree of incompetence and unprofessionalism is just beyond. You will spend hours on end talking to incompetent people at call centers and they will never be able to solve any of the issues. STAY AWAY from this company!

One of the worst security system and customer service. I Will never recommend them to anyone. It was a nightmare being with them.

I wish that I had read these reviews before I signed up with Telus. It is absolutely the worst customer service I have ever experienced. I have spent hours on the phone, when I finally get a call from a call centre there is so much background talk that I can hardly hear. My first problem was with a false alarm incident that was never properly explained. I inquired about installing another camera at the back of the house, but Telus would not send a technician to advise on the feasibility of doing this without a charge. Finally, there was an a problem with one of the sensors, they sent a new one, which we had to install ourselves. Four hours after it was reactivated, the same thing happened again. More phone calls, more waiting. The prompts do not even allow you to state your problem. Don't ever deal with Telus.l

Customer service is very poor. I was on the phone for 55 minutes and talked to four different persons and everyone was asking the same questions. No one was helpful and did not solve the issue.
I would never ever recommend Telus home security to anyone. Very disappointed.

Tricked my mom who is a senior citizen. Terrible company with no ethics. Don't use.

I have been a TELUS home security customer for 15 months. I called the customer service to report problems with the backyard and front yard cameras requesting for a technician visit. After spending 100 minutes on phone, trying to troubleshoot to the extent possible, no request has been registered and no call back happened.

Telus cut my old alarm panel power cord and spliced in their own. I can no longer return the old panel this will cost me $450.

I would never recommend home security from Telus. Paid $1300 to install new contact points fro doors and windows. Security system Never worked, have been getting faulty messages! technition came 4 times, never resoved it. never heard from telus home security. This is how they deal with customers on home security, in the meantime they kept sending invoices for my monthly payments.... Terrible...terrible. DO NOT SIGN UP WITH TELUS. I cancelled the service and went with a smaller provider

We joined this company 5 years ago, when it was ADT and things were great. As soon as Telus bought then, thing started going downhill. The slightest change to the system is almost impossible. The people on the phone are mostly not in Canada and totally clueless and unhelpful. Often, you end up spending hours on the phone haggling with them, as they transfer your call around to other people who have no idea what you said to the last person. If you ask for a manager to call you, they say you get a call in 24 hours. Then no one calls, or if they do, the so-called manager is just as clueless and has no idea why they are even calling you. We are now actively looking for another company to change to. I definitely recommend against going with Telus. It gets a 0 out of 10.

Worst service ever. Half of the times not even working.
Totally regret it and if I want to stop it I have to pay still for every month. Just stay away