Do not hire this company unless you are looking for a company that says one things and does another, splatters paint without cleaning it up (bathroom fixtures, toilet tanks, railings), sands walls without covering furniture so it was covered with dust, and damages floors with tape used to hold down protective paper. Further, when they spray painted the interior of the garage, they also sprayed paint onto the top panel of the outside of the garage door. To remedy this, they agreed to paint the outside of the garage door the colour of our choice - black. Somehow, we ended up with a brown door, as shown in the photo below. This customer is far from satisfied.
- Approximate cost of services:
- $12,000.00
- Company Response
Dear Stan and Mary Ann
Thank you for taking the time to share your feedback. We always strive to deliver the highest quality service, and I'm sorry to hear that your experience with Dave’s Painters didn’t fully meet your expectations.
Regarding your concerns about paint splatter on the floor and hardware, I want to assure you that a comprehensive clean-up was conducted at the end of the job. Our team takes pride in leaving each site in pristine condition, but we regret that you felt this was not the case. We encourage all our clients to communicate any concerns immediately so we can address them promptly.
As for the color of your garage door, it’s important to note that during our consultation, we discussed that black is not a vinyl-safe color, which could lead to long-term damage. This was communicated clearly, and the decision to use brown was agreed upon to ensure the durability and longevity of your garage door. Every step of this project, including color choices and final approvals, was confirmed with you before proceeding.
We take client satisfaction seriously and value open communication throughout the project. However, we did not receive any concerns or feedback from you outside of this review, which makes it challenging to address issues as they arise. We encourage all our clients to reach out directly if there are any questions or issues during or after the project so we can resolve them quickly.
Thank you again for your feedback. We hope this response clarifies any misunderstandings and educates future clients on the importance of transparency and communication during their projects.
Sincerely,
Dave - Dave’s Painters