Two repair visits didn't solve the issue. They advised they would pick up and repair at their facility and after two weeks of me following up constantly I was advised that they would not repair my tub due to the brand name (Hot Springs). I wasted two weeks with a leaking hot tub and now have to start over. I chatted with the technician who advised they would come and pick it up no issue and then two weeks later was informed not the case. The on site technician was good but there was such a lack of follow through. Waste of time and money and would NOT recommend