Provincial Smart Home Services

Both Shahid and Will came to my house and looked into the matters well. Stayed for a longer time to explain all that I needed to be aware. Excellent service again.

The above review is on behalf of Neela Jayasuriya.

Hamed shahzeb ali are the best. They did heat pump and water heater. They are a good thechnician

SUKHVARINDER and Shahzeb are the best technickans ever. They are kind andvery knowledgable. They explain to meeveryrhing they did and howneveryrhing works in gewat detail,

We are very frustrated with Provincial Smart Home services. We had phoned, emailed, been put on HOLD, told a 'manage' will contact us which never happens. We have finally had our 'post audit' for the installation of our heat pump BUT we have NOT heard anything back. No email, no paper documention that we are to receive a rebate. It seems usless to phone and try to get answers to our questions as it is a phone service which takes our information and says someone will get back to us in 12 hours. Does not happen. We really need someone to contact us and confirm a rebate is in process and send documentation. Terrible business practices.

Hamed and Shahzeb were amazing technicians who installed a heat pump, electric water heater and new smart thermometer. They were knowledgeable and took the time to explain their work to me and ensured that I had a clear understanding of how the products all worked. They were patient with me and took the time to answer all my questions. They were flexible to my schedule to accommodate for getting the work done in a timely manner without rushing through the job.
The customer service technician called to provide updates throughout the process and answered several of my questions as well.
The sales representative, Ferdaws, was very receptive. They confirmed the installation appointment, followed up with me through the process and explained as well how everything would work.
I highly recommend this team!

In September I was sold on Provincial Smart Home. I was told that I would get $XX,XXX in rebates, and that after the work was done it would take a maximum of 12 weeks to see my rebates come through.

I signed up, and that is where the trouble started.
Without vetting the work or waiting for the Auditors pre inspection, the company scheduled the installers to come. The installers were here when the Auditor came who said I might not be eligible for any rebates since the installers had already moved most of the old equipment - which I was then told by my sales person and another person at the company that they would 'guarantee my rebate' - which the work was 75% done, so I didn't have much choice but to proceed.

It is now February, and I have not heard from the Auditor for the post inspection and am being told it might be another month before he comes. I have also now been told it will take anywhere from 6-8 months for my rebate.
I have called at least once a week since December, and keep getting told 'someone will call you back'.
All with Provincial Smart Home Services telling me it is not their fault, as they are reliant on the Government, and that there are not enough Auditors for all the work that needs to be assessed.

Very good work by Hamed and Shazzy and they were polite and respectful of my house and property

Hamed , shazi and Ali are the best. Hamed and Shazzy did heat pump and water heater and HEPA filter. Ali is the best electrician

The technicians Hameed and Shazzy are the best and installed very fast. They are very friendly too.

Hamad and Shazzy are the best HVAC workers in the world. Thank you guys! I got a new water heater and heat pump.