They get that 1 star for bringing their own supplies. Minimal cleaning done. Appliances virtually untouched, under beds not dusted, their products left the floors sticky & spotted. The ‘team’ of two Never stayed the (max) 2 full hours. Contacted franchise owner, calls not returned. When they finally did call back that person was exceptionally rude! no commitment to cleaning and no integrity! Do your research & hire a company recommended to you by a trusted friend or colleague. Don’t waste your money on Molly maid