Assured basements has been my worst experience. First of all they overly expensive. My basement was already finished so what I needed was a separate entrance and the City requirements excluding the kitchen and flooring and they charged me $72,000.
Secondly, bad customer service. They don't care about how the customer feels, it's all about them.
After paying the full amount, they started delaying the job. I waited for three weeks of nothing happening so I had to finish the rest of the job from my pocket. I spent about $8000 extra in order to to finish the basement.
Inspection day came and the inspector pointed out a couple of things that were supposed to be done before Occupancy Hollis who happened to be my project manager told me that since I took the job away from them, I have to do all that by myself. Yes, I finished the job but didn't take money back from them besides $1,498.55 for the smoke detectors upstairs which I didn't include in the extra money spent.
Second inspection came, the inspector wanted to check valve for Sump Pump that was done by assured basements, Hollis again said that was on me eventhough they finished that part of the job.
Hollis came for inspection before the final inspection but didn't see that smoke detectors weren't installed upstairs.
I had to take pictures of things that weren't done then he decided to come back to confirm.
Communication was poor. There was no single time that I texted once and got a response right away.
This is just a summary of my experience.
I referred them to my aunt and sister before my project was started. My aunt's basement was started in May and it's still not completed. My sister had the same experience.
- Approximate cost of services:
- $72,000.00