GNA Appliances

UPDATE: I originally wrote the following review expressing dissatisfaction over an experience with this company. To my great surprise, the company contacted me, discussed the issue with me, explained their perspective (which was understandable) and fully refunded the amount I had paid. My conversation with their staff was very pleasant and I felt that they had totally understood the issue and were sensitive to my concerns. Based on this extremely positive experience I am reassessing my rating and would definitely give them 10 points for honesty and integrity. I would absolutely recommend them now.

THIS WAS MY INITIAL REVIEW: I recently hired GNA Appliances to come to my house in Toronto after my tenant informed me that the Fridgedair combo washing machine was making a chugging sound and there was a smell of something burning. The technician (who I understand was very pleasant BTW) came by the house and identified "the" problem which was that the belt was old and had cracked. He replaced the belt which ended up costing $300. I had hoped the problem was resolved. However on the very first attempt to use the machine, the tenant informed me that the machine was still not working properly. It was giving a high pitched sound and there was a burning smell. The technician returned several days later and was able to identify other, more serious problems which would have cost much more than what I was prepared to pay given the age of the unit. In the end, I had to buy an entire new washer/dryer unit from another company (over $2,000) and throw away the old machine (brand new belt included). I have no doubt that the belt did need replacing as noted by the technician. But had the company provided a full diagnosis of the problems (all of them) or at the very least indicated that there may be other more serious issues, I would have wanted to know that from the outset and I would not have proceeded with the first repair which did not fully address the issue. As a result I feel I threw $300 out the door. I see this company has very good reviews, which is why I decided to hire them initially but based on this experience I will not hire them again.