LG Home Comfort

Outstanding service from start to finish! Leon at LG home comfort went above and beyond to ensure our water filtration system was installed flawlessly. The water quality in our home has never been better. Highly recommend!

I used LG home comfort to install a new heat pump at my property. Everyone from the company was helpful and professional. The salesperson Arman, explained the process in detail. The technicians sent to install the heat pump were professional, and took great care not to leave any mess. They completed the job within a few hours. I would definitely recommend services from LG home comfort.

I dealt with sales representative Cong, very knowledgeable and friendly. A few things were left out of the requirements for install, including that another line would need to be run to our thermostat. This meant we had to cut multiple holes in a recently drywalled basement, ceiling. The repairs were our responsibility. Not a big deal but would have been nice to know up front.

On the day the technicians came to install my Heat Pump they noticed they were missing parts that they needed to complete the job. This was realized after they had started the install and my house was without heat. I was then asked if I would go to the nearest hardware store and purchase the required parts myself, after already paying for the install. I was unable to do this as I had a child sleeping in the house. Eventually, they sent one of the technicians to get the parts after I called around to local hardware stores and located the part for them.

After the install, my igniter to my propane furnace began malfunctioning. My HRV system also began to have a burning smell. These issues were not present prior to this install. I live in a newer home and the system is only 6 years old.

I started calling LG Home comfort on January 19th to inquire about support. I left messages with them and my sales representative. I got no call backs, even though my sales representative claimed he prioritized my concerns.

I continued to call until I finally got someone on the phone on February 12th. They scheduled to come to my house today, the 16th of February in between 12-6pm. They never came, never called. Ive heard nothing.

This has been a terrible experience. Customer service is non existent. I do not recommend this company. Go elsewhere if you can.

Danny and Harmon did the installation for our new unit. Their service was excellent , professional and courteous. I would recommend them and the team that worked with them for any job they do.

Heat pump and furnace was install in one day by Khush and partner. everything clean up and test system working good before they leave. i'm more happy if they change the rusty screws and clamp for conduct outside

WELL, I think I have waited long enough, and to be honest, my expectations of FINALLY my LG system up and running appears to be a dead stick, BUT, not so fast!!
Bavi...you promised you'd call me about this FAILED LG heat pump system at our home in Port Perry. Spent a lot of money on this conversion last year, and this has been a living nightmare. I have called, I have emailed, I have texted CONSTANTLY, and I appreciate that you had sent out folks that largely have had little effect,or knowledge on getting this thing going!!. All the tech's were polite and tried to be helpful, but this LG Heat Pump system is JUNK,or so I thought, so, where does THAT leave us??...NOT a happy customer!!! Obviously, you just DON'T CARE!!...should have stuck to my guns, AND GUESS WHAT??....I was WRONG (again)
So, I ADVISED THE FOLKS AT LG HOME COMFORT THAT i HAVE STUDIED THE INSTRUCTIONS FROM LG (THE MANUFACTURER) THAT WITHOUT ANY MEANINGFUL TRAINING, THEIR REPAIR STAFF, AND THEIR LG SUPPORT TECHS HAVE LOST THEIR MINDS! Neither have the skill-set to correctly set up, and program my LG heat pump...this MUST be embarrassing to leave customers without heat in the winter! I have gone through ALL the install documents for this AMAZING piece of technology, have RESET my system, set the CORRECT parameters, and NOW it is working fine! I have offered to conduct a proper training session for them....... The LG TECH SUPPORT TEAM is a BIG PROBLEM for HVAC companies like LG Home Comfort in Vaughn, Ontario...NOT to be confused with the world wide company called LG Canada....some VERY SERIOUS TRAINING needs to happen at LG Canada tech support, after watching and listening to the poor techs and owner/service manager who have sat on the phone for hours, trying to figure things out! The guys in the field need REAL HELP....NOT the gibberish of replacing expensive stuff, when not at all necessary!! Field companies like LG Home Comfort need to have TRAINED HELP on the phone, and are NOT getting it!!
My observations have been flawed, right from the get go, BECAUSE of tech support...in MY DAY, we HAD to know this stuff on our own!!
My apologies to Bavi, and the entire crew at LG Home Comfort in Vaughn, Ontario.
My apologies to Olivia, who was pretty sure I was an AI contraption of some sort!!
My trust in LG Home Comfort has been restored....
Mike Bojeczko
Port Perry, Ontario

The salesmen that gave us the quote came at 8 pm on a Friday took the time to go through all options and the price he gave us was far better then any quotes we got In Kingston. Thanks to the hole team for getting this done

Got my heat pump installed. Very good company. Fast pace and professional staff make whole process smoothly.

Very professional and patient staff (sales rep Phillip, Gurdev and his installation team), walked me through the various options and helped me decide on the final product ($13,899 is before federal rebate of $7,100). Great company, very pleased!

This company is wonderful!!
Behzad serviced our tankless water heater. He was thorough, gave us a lot of information, and even made sure to wear a covering over his shoes so as not to track dirt into our home.
Thank you, Behzad you are great!!!