From the first point of contact with Apex (through Janet), to my payments, and finally installation, I was well taken care of and very satisfied with the service.
After seeing the product on IG, I was intrigued. The pictures and stories looked wonderful but still, I was skeptical. We wanted pot lights on the house, but realized we would have so much more with the track lights.
Janet came to the home for a quote, maintaining communication and answering ALL of my questions (and there were lots).
Philip was my contact for invoices. He was quick to update my account and the system used for billing was easy to understand.
Colin and Jordan were my installers. They were at my home on time, introduced themselves, and were very polite. They worked very hard and had my lights installed quickly. The lights look great. The tracks match the soffit perfectly. I was walked through setup and provided a great tutorial. These installers are a complete reflection of this product and company - professional. They left the driveway, and area, the way they found it....and some awesome lights.
We have already told multiple neighbour's about Apex and Gemstone Lights. And they have seen multiple light shows, courtesy of our daughter, and an easy to use app. I am certain my street is going to have light show-offs quite soon.
We love our lights and are very happy with Apex Impressions Ltd. Thank you!!