Total Care Moving

Moving & Storage
Toronto ON M5H 3R3
Write a Review
Write a Review

Recommended Professionals

99%(14 reviews)
98%(71 reviews)
97%(37 reviews)
99%(14 reviews)
98%(71 reviews)
97%(37 reviews)
HomeStars
Moving & Storage
Total Care Moving
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

94%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Total Care Moving

Average customer rating:
9.5 10 (266 reviews)

Sort by

Qasim in Toronto
Qasim in Toronto
2 reviews Caledon, ON
10/10

Household move

The guys at Total Care moving are great, I would highly recommend them. Stress free move, me and the wife were worried at first given the situation right now with the virus pandemic, however the guys made it very safe and easy for us, they did everything we had asked them to do! thank you total care moving!

Approximate cost of services:
$1,200.00
Was this review helpful?
Company Response

Dear Qasim, thank you so much for writing this amazing review. We love to hear that you had a very positive experience with our movers despite the current difficult situation. Your safety, along with our movers safety is our number one priority right now You are so very welcome and we thank you for your business! We wish you and your family all the best. -Total Care Moving

nihat in Toronto
nihat in Toronto
0 reviews Toronto, ON
10/10

Very good service, reliable movers ?

i moved from Toronto to Barrie, everything was on time, careful team, no hidden fees, they wrap all the furniture and put everything together at the end, i would defiantly call the again for my next move.

Approximate cost of services:
$1,500.00
Was this review helpful?
Company Response

Thank you, Nihat for the 10 stars! We are happy that you took advantage of our full moving service and got to see how great and careful our crews are. We look forward to organizing your next move. Take Care -Total Care Moving

halima in Toronto
halima in Toronto
0 reviews Toronto, ON
0/10

Had a very bad situation but the way they handled it was even worse! Awful experience! Worst customer service!”

Had a very bad situation but the way they handled it was even worse! Awful experience! Worst customer service!”

I was told to pay $200 for the deposit which I made and it was okay for me, the day before the move I called them back and asked them if it's possible to lower the price like a discount she said she'd try , I needed it for several hours.She tried to lower the amount, but it wasn't much and I didn't blame her for it because I figured maybe if I made things simpler and they didn't stay so long it might be cheaper for me so I told the licence relocation specialist that I would need the movers for less than the hours I quoted she said it wasn't possible our minimum hours are 4 hours, which I obviously considered absurd. Keep in mind that she never mentioned all of that in our phone call and email and besides that she said that I didn't have to tell you because you asked for a quote for more than 6 hours. And may I add that she said that if I do less then 4 hours I would have to pay for the 4 hours I never realised I didn't need all the details when asking for a quote Ridiculous RIGHT . HORRIBLE SERVICE And on top of this she refused to give me back the deposit (again it wasn't mention the deposit wasn't refundable) when I said well I don' t need the services anymore because none of that was discussed she said well then I can't send back the deposit my manger will call you it's been over a week nobody called even though I called several times THIS WAS Probably THE WORST IVE EVER EXPEIERNCE

Approximate cost of services:
$200.00
2 of 3 people found this review helpful.
Was this review helpful?
Company Response

Dear Halima, if you are going to write us a bad review, we would appreciate that you would at the least be honest and relay the actual circumstances and conversations that you had with your agent. We will address your comment about our customer service first. In all of your phone communications with your agent, you were spoken to respectfully, politely and with the best customer service. Because you may not have liked some of the responses to your inquires, does not make our customer service bad. You booked your move and made your deposit at 9:30pm (afterhours) on March 25th for a last minute move (which we accommodated) for March 27th. You specifically requested a quote for 7 hours as this was a move for a full 3 bedroom house. In this case our agent did not mention a 4 hour minimum as it was not applicable to your move and move size. Based on what you listed for your inventory, there was no way that your move would have only taken 4 hours. You were well aware of this and the agreed to breakdown and charges. Your agent contacted you on March 26th in the morning to let you know the pick up time. You did not answer and eventually called back later to say that you had the CORONA VIRUS. You said that you would like to cancel your move (less then 24 hours before). Your agent was very understanding and explained the options available to you. She explained that she could postpone your move or change the date until you are better, since the deposit was nonrefundable. Your response was that you would call her back. The next call went completely different. It turns out that you DID NOT actually have the CORONA VIRUS and that you used this as an excuse, as all of a sudden you were no longer happy with the discussed price but you still wanted the service. You now said that our truck fee was too much and that you didn't want to pay it. This was never an issue, and the truck fee remained the same as in your original quote. To try and accommodate your concern, your agent did in fact offer you a discount and other options to try and make your move more affordable, after the fact. You again said that you would call back. Your next call, you asked if we can just send the movers and just have them do the labour for a couple of hours. Your agent explained to you, that due to your far location and the movers needing a way to get there, the truck and truck fee would still be applicable. At this point you weren't happy with any alternatives or discounts offered. Your agent informed you that although the deposit was nonrefundable due to the last minute circumstances, that she would speak with a manager and see if there is anything that they can do about the deposit. We did our part from start to finish and tried our best to make you happy. We did in fact end up refunding your deposit, after a manager contacted you. What was actually horrible about all of this, Halima, was that you used a very scary and SERIOUS virus that is now a pandemic and has taken people's lives, as an excuse to cancel your move! Despite this, our agent continued to treat you respectfully anytime you spoke with her. This review is completely unwarranted and undeserved. Thank you -Total Care Moving

Tolgan in
Tolgan in
1 review Toronto, ON
10/10

Stress free moving experience

They made our moving experience super comfortable and easy. Their friendly and outgoing attitude made it easy for us to ask any questions and they provided us with all the right information for what we needed to do for moving. They did excellent job by moving all our furniture safe with no damage and they created totally stress free moving experience for us. I just wanted to take the time and acknowledge this company particularly goes way above and beyond normal range of practice especially for the rates they charged and the quality they provided. Great service and I very highly recommend Total Care Moving.

Approximate cost of services:
$900.00
Was this review helpful?
Company Response

Thank you so much for writing us a review! We are very pleased that you had an amazing experience with our team. Our movers are trained and very careful. This way, we can make sure that your belongings are delivered to you in the exact same condition from when they were picked up. Thank you for the recommendation and for being our client. -Total Care Moving

Sarah in
Sarah in
1 review Toronto, ON
10/10

Amazing service

Had to move my 2 bedroom with in toronto. Everytime we moved always did it our self with family and friends. For this time we wanted to hire a company to do it for us, never thought there was so many movers. Out of all offers we wanted to try out total care because how friendly they were over the phone. Once the crew arrived they were no different, we wanted to thank you guys for your hard work and efforts. We definitely recommend you guys!!

Approximate cost of services:
$990.00
Was this review helpful?
Company Response

Dear Sarah, thank you for picking our Company for your move! We are happy to hear that our customer service stood out to you and helped earn your business. We appreciate the chance and we are so pleased that you are happy with our services. Our friendly service is constant from our office staff to moving crews. We truly pride ourselves on this. Thank you for writing a review. Take care -Total Care Moving

Splash69 in Old Toronto
Splash69 in Old Toronto
0 reviews Toronto, ON
10/10

Moving service

Great company with great staff. They really take the stress out of moving. I had to move from Toronto to Trenton recently and was very pleased with how professional the staff are and how fast and efficiently the work gets done.

Approximate cost of services:
$3,000.00
Was this review helpful?
Company Response

Thank you for this amazing review! We are happy that both our office staff and moving crews impressed you. Thank you for being our client. Sincerely -Total Care Moving

Allan in Etobicoke
Allan in Etobicoke
0 reviews Toronto, ON
10/10

A+ Service

I was very stressed out and nervous about the move. These guys made my life so much easier. Very professional, very curtious and kept me engaged throughout the entire process. I highly recommend them and will use them in the future again. Thanks for making a usually dreadful process enjoyable and easy.

Approximate cost of services:
$2,500.00
Was this review helpful?
Company Response

Dear Allan, thank you for your incredible feedback! That's what we are here for. We take care of the stressful part of moving for you! Your recommendation means so much to us. We thank you for trusting in us and giving us an opportunity to serve you. All the best from everyone here at Total Care Moving

Jimmy D in Old Toronto
Jimmy D in Old Toronto
1 review Toronto, ON
10/10

What a service

VERY Positive, Professionalism, Punctuality, Quality, Responsiveness, Value they got it all!

this was our first time getting movers and what a pleasure that was.! after using total care moving, i've asked my self, why couldnt get a hold of them earlier in years. just wanted to take the time thank jenna and Michael with all their effort and amazing service

Approximate cost of services:
$2,990.00
Was this review helpful?
Company Response

Dear Jimmy, thank you so much for your review! We appreciate your feedback. It was a pleasure having you as a client. We hope that if you move again, that you will use our company. Take Care -Total Care Moving

Em in East York
Em in East York
0 reviews Toronto, ON
10/10

Big move

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

Love these guys!!!! Ive used quite a few moving companies in my time and have had head aches to deal with once the move was complete. From ridiculous billing to my stuff being damaged, even "lost" not to mention lost or still in transit. BUT THESE GUYS ARE THE EXACT OPPOSITE. THEY DELIVER MY STUFF IN IMMACULATE CONDITION (I THINK THEY DUSTED MY STUFF:) ) SOMEHOW COMES BACK TO ME BETTER THAN EVER!!!NEVER LATE AMD MY COST TENDS TO BE WHAT I EXPECTED EXCEPT FOR THE TIMES WHEN I GET A DISCOUNTED PRICE AT THE END!!! These guys are always surprising me and outdoing themselves not to mention the competition. What competition? No one can even come to o
Par. I highly recommend Total Care Moving!

Approximate cost of services:
$3,000.00
Was this review helpful?
Company Response

Wow, thank you so much for this AMAZING review!! Reading your incredible feedback has made us so happy. This is the reason why we do what we do! We aim to please all of our clients, resulting in feedback like this. It's important to us that we provide our clients with exceptional service. You can always expect 100% from us at a very reasonable cost. It has been a pleasure working with you and we hope to move you again. Take care -Total Care Moving

Kurdi in Old Toronto
Kurdi in Old Toronto
0 reviews Toronto, ON
10/10

Quality!!!

I’ve dealt with a couple of moving companies but always felt like they were rushing me. These Guys know what they’re doing and knows how to make a customer satisfied! HIGHLY RECOMMENDED!!!

Approximate cost of services:
$0.00
Was this review helpful?
Company Response

Thank you so very much for your amazing review! We thank you for being our client and for the opportunity to serve you. We appreciate your recommendation! Take Care -Total Care Moving

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Total Care Moving

Thank you for visiting our HomeStars Page! We are a proud Canadian & family owned Moving Company. We Service pretty much all of Ontario and even perform moves to and from Quebec, New Brunswick, Nova Scotia & PEI. Please give us a call or request a quote from our website. ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Moving & Storage pros in King City?