Total Care Moving

Moving & Storage
Toronto ON M5H 3R3
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HomeStars
Moving & Storage
Total Care Moving
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94%

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Reviews by rating (past 12 months)

Reviews for Total Care Moving

Average customer rating:
9.5 10 (270 reviews)

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Ayman in Toronto
Ayman in Toronto
0 reviews Toronto, ON
10/10

Best movers in the city

Arrived on time, did everything professionally as can be and efficiently as can be, took great care and diligence with all of my stuff and they were a lot of stuff!

I'm very happy with their service and would highly recommend it!

Approximate cost of services:
$0.00
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Company Response

Ayman, thank you for taking the time to write us an exceptional review! We appreciate your amazing feedback. Our crews work hard and handle the belonging with extra care for a stress-free move. Thank you for moving with Total Care. All the best to you!

Zuzu Oz in Old Toronto
Zuzu Oz in Old Toronto
0 reviews Toronto, ON
10/10

Amazing service

I'm very lucky by choosing Total Care Moving company. I moved from Toronto to Cornwall. Great professional services! Really great guys. Thank you Michael and his buddy you guys were great. Efficient considerate and careful with my stuff. Would recommend and use them again.

Approximate cost of services:
$1,400.00
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Company Response

Dear Zuzu, we were lucky to have you as a client! It was an absolute pleasure working with you. Our crews do their best to ensure that you are satisfied with your move in the end. We would love to have you as a client again, please give us a shout for your next move. Thank you so much -Total Care Moving

Private User
Private User
Private User reviews Toronto, ON
10/10

Efficient Careful and Reliable

These guys are efficient, careful and reliable. I was really appreciative of how my move was carried out by this company. Due to past experiences I was a bit pessimistic and nervous about hiring movers, which is something I really needed to do this time around, but I was completely satisfied by the performance of Total Care Moving, they treated my belongings with the same care and sensitivity that would give while moving my items. I was monitoring their activities and have to say, GREAT JOB GUYS.

Approximate cost of services:
$1,000.00
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Company Response

Dear client, we are very thankful that despite your previous experiences with other companies you decided to hire us. We are very happy to know that we provided you with a proper service, that you would expect from professional movers. Our crews treat your belongings as if they were their own. They have been properly trained on how to protect, disassemble, load, offload and reassemble your belongings carefully. Thank you so much for this wonderful review! Take care - Total Care Moving

Adrian in Toronto
Adrian in Toronto
0 reviews Toronto, ON
10/10

Very friendly staff

Wasn’t sure what to do with my move
Read some reviews and decided on total care moving they did not disappoint us.thank you for your help guys I will recommend you to all my friends

Approximate cost of services:
$1,300.00
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Company Response

Adrian, we are so happy that you gave us a chance! We are thrilled that we were able to live up to our great reviews and your expectations. Please do extend your recommendation to friends and family. We appreciate your business and support. Thank you -Total Care Moving

Qasim in Toronto
Qasim in Toronto
2 reviews Caledon, ON
10/10

Household move

The guys at Total Care moving are great, I would highly recommend them. Stress free move, me and the wife were worried at first given the situation right now with the virus pandemic, however the guys made it very safe and easy for us, they did everything we had asked them to do! thank you total care moving!

Approximate cost of services:
$1,200.00
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Company Response

Dear Qasim, thank you so much for writing this amazing review. We love to hear that you had a very positive experience with our movers despite the current difficult situation. Your safety, along with our movers safety is our number one priority right now You are so very welcome and we thank you for your business! We wish you and your family all the best. -Total Care Moving

nihat in Toronto
nihat in Toronto
0 reviews Toronto, ON
10/10

Very good service, reliable movers ?

i moved from Toronto to Barrie, everything was on time, careful team, no hidden fees, they wrap all the furniture and put everything together at the end, i would defiantly call the again for my next move.

Approximate cost of services:
$1,500.00
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Company Response

Thank you, Nihat for the 10 stars! We are happy that you took advantage of our full moving service and got to see how great and careful our crews are. We look forward to organizing your next move. Take Care -Total Care Moving

halima in Toronto
halima in Toronto
0 reviews Toronto, ON
0/10

Had a very bad situation but the way they handled it was even worse! Awful experience! Worst customer service!”

Had a very bad situation but the way they handled it was even worse! Awful experience! Worst customer service!”

I was told to pay $200 for the deposit which I made and it was okay for me, the day before the move I called them back and asked them if it's possible to lower the price like a discount she said she'd try , I needed it for several hours.She tried to lower the amount, but it wasn't much and I didn't blame her for it because I figured maybe if I made things simpler and they didn't stay so long it might be cheaper for me so I told the licence relocation specialist that I would need the movers for less than the hours I quoted she said it wasn't possible our minimum hours are 4 hours, which I obviously considered absurd. Keep in mind that she never mentioned all of that in our phone call and email and besides that she said that I didn't have to tell you because you asked for a quote for more than 6 hours. And may I add that she said that if I do less then 4 hours I would have to pay for the 4 hours I never realised I didn't need all the details when asking for a quote Ridiculous RIGHT . HORRIBLE SERVICE And on top of this she refused to give me back the deposit (again it wasn't mention the deposit wasn't refundable) when I said well I don' t need the services anymore because none of that was discussed she said well then I can't send back the deposit my manger will call you it's been over a week nobody called even though I called several times THIS WAS Probably THE WORST IVE EVER EXPEIERNCE

Approximate cost of services:
$200.00
2 of 3 people found this review helpful.
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Company Response

Dear Halima, if you are going to write us a bad review, we would appreciate that you would at the least be honest and relay the actual circumstances and conversations that you had with your agent. We will address your comment about our customer service first. In all of your phone communications with your agent, you were spoken to respectfully, politely and with the best customer service. Because you may not have liked some of the responses to your inquires, does not make our customer service bad. You booked your move and made your deposit at 9:30pm (afterhours) on March 25th for a last minute move (which we accommodated) for March 27th. You specifically requested a quote for 7 hours as this was a move for a full 3 bedroom house. In this case our agent did not mention a 4 hour minimum as it was not applicable to your move and move size. Based on what you listed for your inventory, there was no way that your move would have only taken 4 hours. You were well aware of this and the agreed to breakdown and charges. Your agent contacted you on March 26th in the morning to let you know the pick up time. You did not answer and eventually called back later to say that you had the CORONA VIRUS. You said that you would like to cancel your move (less then 24 hours before). Your agent was very understanding and explained the options available to you. She explained that she could postpone your move or change the date until you are better, since the deposit was nonrefundable. Your response was that you would call her back. The next call went completely different. It turns out that you DID NOT actually have the CORONA VIRUS and that you used this as an excuse, as all of a sudden you were no longer happy with the discussed price but you still wanted the service. You now said that our truck fee was too much and that you didn't want to pay it. This was never an issue, and the truck fee remained the same as in your original quote. To try and accommodate your concern, your agent did in fact offer you a discount and other options to try and make your move more affordable, after the fact. You again said that you would call back. Your next call, you asked if we can just send the movers and just have them do the labour for a couple of hours. Your agent explained to you, that due to your far location and the movers needing a way to get there, the truck and truck fee would still be applicable. At this point you weren't happy with any alternatives or discounts offered. Your agent informed you that although the deposit was nonrefundable due to the last minute circumstances, that she would speak with a manager and see if there is anything that they can do about the deposit. We did our part from start to finish and tried our best to make you happy. We did in fact end up refunding your deposit, after a manager contacted you. What was actually horrible about all of this, Halima, was that you used a very scary and SERIOUS virus that is now a pandemic and has taken people's lives, as an excuse to cancel your move! Despite this, our agent continued to treat you respectfully anytime you spoke with her. This review is completely unwarranted and undeserved. Thank you -Total Care Moving

Tolgan in
Tolgan in
1 review Toronto, ON
10/10

Stress free moving experience

They made our moving experience super comfortable and easy. Their friendly and outgoing attitude made it easy for us to ask any questions and they provided us with all the right information for what we needed to do for moving. They did excellent job by moving all our furniture safe with no damage and they created totally stress free moving experience for us. I just wanted to take the time and acknowledge this company particularly goes way above and beyond normal range of practice especially for the rates they charged and the quality they provided. Great service and I very highly recommend Total Care Moving.

Approximate cost of services:
$900.00
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Company Response

Thank you so much for writing us a review! We are very pleased that you had an amazing experience with our team. Our movers are trained and very careful. This way, we can make sure that your belongings are delivered to you in the exact same condition from when they were picked up. Thank you for the recommendation and for being our client. -Total Care Moving

Sarah in
Sarah in
1 review Toronto, ON
10/10

Amazing service

Had to move my 2 bedroom with in toronto. Everytime we moved always did it our self with family and friends. For this time we wanted to hire a company to do it for us, never thought there was so many movers. Out of all offers we wanted to try out total care because how friendly they were over the phone. Once the crew arrived they were no different, we wanted to thank you guys for your hard work and efforts. We definitely recommend you guys!!

Approximate cost of services:
$990.00
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Company Response

Dear Sarah, thank you for picking our Company for your move! We are happy to hear that our customer service stood out to you and helped earn your business. We appreciate the chance and we are so pleased that you are happy with our services. Our friendly service is constant from our office staff to moving crews. We truly pride ourselves on this. Thank you for writing a review. Take care -Total Care Moving

Splash69 in Old Toronto
Splash69 in Old Toronto
0 reviews Toronto, ON
10/10

Moving service

Great company with great staff. They really take the stress out of moving. I had to move from Toronto to Trenton recently and was very pleased with how professional the staff are and how fast and efficiently the work gets done.

Approximate cost of services:
$3,000.00
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Company Response

Thank you for this amazing review! We are happy that both our office staff and moving crews impressed you. Thank you for being our client. Sincerely -Total Care Moving

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Total Care Moving

Thank you for visiting our HomeStars Page! We are a proud Canadian & family owned Moving Company. We Service pretty much all of Ontario and even perform moves to and from Quebec, New Brunswick, Nova Scotia & PEI. Please give us a call or request a quote from our website. ...
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