Dear client, amazing! We are so thrilled that Sarah and the crew did a wonderful job. We wish you all the best -Total Care Moving
Thank you so much for reviewing our company. We appreciate your amazing feedback. From everyone here, at TC thank you for being our client. -Total Care Moving
Dear client, thank you for your review. Sarah is very good at communicating with her clients. We are so happy that you are impressed with our services. Thank you -Total Care Moving
Dear Brenda, we loved moving your parents! They were the absolute sweetest couple and so incredibly kind to our movers. We couldn't be happier to have helped move them. They made it a great experience for us as well. We really appreciate you, Pamela and Warren. Thank you for being our clients. Please contact us if they need to move again. Thank you so much for your review. From everyone here at Total Care Moving
Dear Gregory, thank you so much for writing about your recent move with us! We are so delighted to hear that our crew did such a great job for you. We appreciate your business so much. We would love to help move you again. Give us a call when you are ready. Until then, Total Care Moving
Mr Bronn, thank you so much for writing about your recent experience. This is why we do it! We want to take a stressful time and make it as easy as possible for our clients. We are so happy that Sarah was able to guide you throughout the process. She is so amazing at what she does! Our movers are very special. They are truly amazing and you got to see this for yourself. We are so grateful to have you as our client. We hope that you and your family love your new place. We wish you nothing but the best. Take care -Total Care Moving
Dear Lucy, we cannot thank you enough for your business and amazing review. Sarah, the office staff and our guys are among some of the best in the business. We are so thankful that you chose us for your move and got to experience our amazing services for yourself. Sarah is a superstar!!! She is great at ironing out all the fine details to leave you with a positive experience. Thank you so much -Total Care Moving
Stay, stay, stay away from Total Care Moving
Dear Ed,
Accusing us as being an “illegal business is called SLANDER. We suggest that you edit or remove your review before we look into it further with legal. You start by saying that you will write an honest review and yet it starts with a ridiculous statement as such. We are a legally operating moving company. We have the right credentials, business licensing, CVOR, cargo, truck and employee insurance, own our own trucks (can’t do that if you are illegal lol) and lastly our guys show up in full uniform ready to go. Your comment is baffling and immature. Did we not show up when scheduled? Did we not load your belongings and deliver ALL of them to you the next day? Did we not upgrade you to a 53 foot truck and send a larger crew to get it done? WHICH PART OF THIS IS ILLEGAL?
Unintelligent comments like the one you made, warrant this type of response. It just goes to show what we are as a company are dealing with. Your “broken” items included a broken figurine/vase (packed in a box by you), scratches on your patio table LEG of all places that was obviously previously there and a mattress that got water damage that you say is due a leak in our trailer, but yet nothing else had water damage or just any water on it at all. We will state this now, mattresses are required to be packed in mattress bags or covers, just overall. It’s such a personal effect, it should not be left bare.
- [ ] Your first email was as dramatic as this one saying that everything in that box was broken but yet you sent us a picture of one item. Our insurance is not a charity. You do not get to take advantage of it by claiming things like a patio table with small scratches on the legs that you would not see unless you physically get under it and look. We are certain that these were preexisting as you would have to know that they are there to even notice them. Unless you are willing to put it through your own homeowners insurance, do not expect us to put it through ours. How do you even think that our insurance would look into this? It’s not a giveaway of free money because you have old damages to your stuff and water damage on your mattress that magically only happened to this one item and we have no idea how. You are well aware that what you are claiming is silly, which is why you do not include any pictures.
- [ ]
Your move was performed professionally and as promised by us. Stop wasting yours and our time. We advised your agent not to continue any further communication with you due to your threat of taking her to court. Any further correspondence can be made through your lawyer if you find one willing to fight over this unrealistic claim.
******Also badgering your sales agent and talking ill of them because you are unhappy reflects on the type of person you are. Jenna is a very sweet lady who has been with us for a long time. We move hundreds of clients per month and she has helped many of them. You are upset at the “damages” why take it out on her personally and her character? She was there for you anytime you needed her. Kept in touch, communicated walked you through the process. Why take it out on her and throw her under the bus ? Very immature and disrespectful. Not once did she wrong you. She provided you with the details and you booked your move with her. She did not force you, push you or lie to you. She did respond to your claim, we have an email paper trail, she stopped when WE told her to. Nothing to do with her. The services performed were as described.
You should be a private investigator at this point. Our business is registered under a number not the name like MANY and MOST businesses are. Stop with the theatrics. You are far from understanding and your review proves it. We are not here so that you can try and get money from our insurance for items that we cannot put through for you. Be realistic. Nothing was severely damaged or broken that it needed to go through the insurance. We cannot claim a broken vase through them.
Our business is concluded with you. Feel free to take whatever steps you deem necessary.
Dear David,
We have the correspondence between you and Jenna before and after the move. Which shows that she kept in touch with you after the fact and responded to every single one of your texts. The communication only stopped when you started threatening her. We told her not to continue responding at that point. It was your choice to tip the crew as they did a fantastic job for you. No one forced you too. Even when you found little things to complain about along the way. Like the mattress covers that your wife wanted and was told were $20 each by our crew and even though we informed you of the price you didn't want to pay for them when it came down to the invoice and tried to argue this until your wife confirmed. Arguing payment methods and payment timing. Yes, it's not a hidden fact, we take payment prior to offloading just like every other company. It's in your quote, confirmation email, receipt and invoice which clearly specifies how this works and when you pay. It's your responsibility to read this over. In case you don't and miss this in all these emails, Jenna also went over this the day before your move so that you were prepared. The truck was outside on your property ready to deliver... you simply pay and we continue on. Same with the 3% processing fee for credit card, you can't act surprised when you were told about it and provided with alternative payment options. You paid $150 for something you could have fixed on your own. Regardless, it was explained to you how the insurance works but you still went and did your own thing. Everything was delivered to you flawlessly other than apparently a small part inside your dresser were the drawer was that just needed to be adjusted so the drawer would come out nicely. If you want to pay $150 for something you could have done safely on your own, that's your call but we were not covering that. Thank you -Total Care Moving
Hi Jennifer,
We are actually based in Toronto, ON not Brampton, ON.
You moved back in May and are just now claiming damages and missing items. It does not take 3 months to realize this. It's well passed that allocated timeline to make a claim and completely unreasonable to think that after so much time you could. You or your husband never mentioned anything after the delivery was completed. Why didn't you or your husband contact us right away? 3 months later and you expect us to trust that this is the case. We picked up and delivered as per our agreement. There were no claimed damages or missing items. We don't do handouts and cannot even consider sending this through insurance after so long. You have been harass calling us this entire week. Over 20 phone calls a day on both the accounting and main line. Please stop contacting us, there is nothing that we can do for you 3 months later. We will take the bad review just stop calling out like this. That's not how this works. You cannot tell us that you only noticed now, it doesn't make any logical sense. Take care -Total Care Moving
