Nice guys on site, worked hard. There were repairs needed as they broke a dresser and didn't report it on day of move, which we didn't deserve or like. Especially after we tipped them. Office is way too unprofessional and suddenly unavailable if there is any problem with the move. I would not trust Jenna. They also held our contents on the truck until we paid! Petty and maybe they're jaded, even though they have a cc for charges. Not cool. We paid for a minor repair of $150.00 and they still, after multiple DM's, email, text's haven't responded. Poor service and sadly wouldnt use again.
- Approximate cost of services:
- $2,000.00
- Company Response
Dear David,
We have the correspondence between you and Jenna before and after the move. Which shows that she kept in touch with you after the fact and responded to every single one of your texts. The communication only stopped when you started threatening her. We told her not to continue responding at that point. It was your choice to tip the crew as they did a fantastic job for you. No one forced you too. Even when you found little things to complain about along the way. Like the mattress covers that your wife wanted and was told were $20 each by our crew and even though we informed you of the price you didn't want to pay for them when it came down to the invoice and tried to argue this until your wife confirmed. Arguing payment methods and payment timing. Yes, it's not a hidden fact, we take payment prior to offloading just like every other company. It's in your quote, confirmation email, receipt and invoice which clearly specifies how this works and when you pay. It's your responsibility to read this over. In case you don't and miss this in all these emails, Jenna also went over this the day before your move so that you were prepared. The truck was outside on your property ready to deliver... you simply pay and we continue on. Same with the 3% processing fee for credit card, you can't act surprised when you were told about it and provided with alternative payment options. You paid $150 for something you could have fixed on your own. Regardless, it was explained to you how the insurance works but you still went and did your own thing. Everything was delivered to you flawlessly other than apparently a small part inside your dresser were the drawer was that just needed to be adjusted so the drawer would come out nicely. If you want to pay $150 for something you could have done safely on your own, that's your call but we were not covering that. Thank you -Total Care Moving