The worst move I've experienced
1. Furniture broken
2. Walls damaged
3. Installations paid for NOT done
4. Overcharges/held my stuff ransom until I paid an extra fee
5. Sloppy and late
6. The poor staff was exhausted
7. Worst move I've experienced.
- Approximate cost of services:
- $10,000.00
- Company Response
Dear Gail,
You forgot to mention in your review how you threatened one of our agents and said verbatim “I will crucify you”. You also forgot to mention that this was your second move with our company, which goes to show that you were very happy the first time around.
Here’s what actually happened. When your agent asked you how your loading went your response to her was "I am very upset with you personally". Before that point you had absolutely no issues and never mentioned being upset about anything or at any point during the loading. When your agent asked you to elaborate, your response was “because the guys finished loading at 10:00 PM I’m angry with you”. Your agent proceeded by explaining that they stay until they get the job done and you do not pay for the time it takes. It also took longer because you had filled an entire 53 foot truck. We do not rush to load belongings, it takes time to do this safely and properly. Your agent then asked how the guys did overall. You told her that the guys were fantastic and that they did an awesome job loading but that you are mad at her because they finished loading at 10:00 PM. Once again your agent apologized that you felt that why and that’s when you hung up on them. Your agent called you back trying to resolve the “issue” and your response was “I don’t like you and don’t want to talk to you and I don’t want to hear you babble and I will crucify you”.
This is unacceptable and completely inappropriate. No matter the situation you have no right to speak to anyone that way. Your agent was professional, polite, tried to resolve this with you, was always there when you needed anything and you respond this way?
No one held your belongings hostage. We were on your driveway ready to deliver waiting for you to complete your payment. How is that holding anything ransom if your belongings are on your property? You were very disrespectful and unreasonable, we are not surprised that you went as far as writing this review.
We have asked that you no longer contact our company after the way you spoke to your agent. Post all the reviews you want but here is the truth that you don’t bother telling. We were on time, picked up one day and delivered the next day as promised, gave you the customer service we promised and treated you respectfully. Yes we did charge you for a long carry fee as the guys had to walk the entire contents of the 53 foot truck from the end of your driveway (over 150 feet) to the front door and finally inside your home. You did not mention that the large truck could not fit onto your driveway. We charged you such a small fee (which goes to the guys by the way) for them having to carry all your furniture that far just to get it into the house. Of course they were exhausted after that!!
Worst experience but yet your used our company twice now. And you said that you were happy with our crew. There were zero problems and you created an issue out of nothing. At no point were you told that the loading would be done by a certain time. It’s done once everything is on the truck and ready to go. Were we supposed to finish earlier and leave some of your belongings behind? That's not how we operate. Finishing by 10:00 PM may not have been ideal and we can understand it being a long and tiring day however, that is how much stuff you had and how long it took to be done.
Threatening our employees is where we draw the line. Please do not contact us again. Thank you.