Durham Stairs

Had Durham Stairs over to recap my stairs, new railing, spindles and sand and two rooms of hardwood..

Julian was great. He was great to deal with and very responsive.

Ken and his crew did a great job. They would clean up nightly and were very respectable. They were here everyday until the job was completed.

Great dealing with the company.

Ill start by saying Im a picky homeowner. I know that and if Im spending over $10k I should be allowed to be.
Presales Julian was great, very responsive, fair pricing.
Ken and his crew did good work, they were super respectful. I was reasonably happy with the job.

Durham loses stars with the post job experience. Not everything that was agreed to was completed and I still experience significant noise and pops on multiple stairs. None of which existed before yet Julian claims that it isnt his fault and the only way to avoid this is by reinforcing the stairs on the install. Of course this wasnt brought up prior to the job. Plus when I had to highlight things that were missed from our agreement I was accused of being petty.

My only advice is get everything in writing, highlight any issues with your existing stairs ahead of time and make sure if youre doing a full recap that he fully explains that he will not guarantee there wont be noises on your stairs after.

From start to finish this company was top notch! Julien spent the time to review our options and arranged a short turn around. Ken and his crew were punctual, respectful and paid attention to detail. They went above and beyond. They redid my landing and refinished my stairs to the exact colour as my floors downstairs. They changed posts and wooden spindles into iron ones. Very pleased with their work! Will definitely recommend these guys to family and friends. If you want your job done right use Durham Stairs!!!

Thank you Julian and team, for creating those beautiful stairs, now a transitional space that I'm proud to show off to my friends and family. This is a game changer!! Your crew is talented, working quickly, measuring and cutting on-the-fly to redesign the stairs and replace the hallway/kitchen tile with wood -- all with minimal intrusion. I am so happy with the result. Just need to paint the walls and I'm good! Pls thank Ken for being so kind and accommodating.

Hired Durham Stairs to replace existing carpeted stairs with new oak hardwood and lay laminate flooring in three bedrooms and hallway on second floor of home. Julian was awesome to deal with, from quoting all the way through installation. Pricing was fair and it was clear what was being provided. The Installation went very smoothly, and the crew was very respectful of our home and arrived on time every day. Would definitely recommend Durham Stairs to anyone else in the future.

We hired Durham Stairs to refinish the hardwood and stairs throughout our new home.

Our home now looks like a completely new home. Absolutely beautiful!!! Turned out better than we ever imagined. Everything took about 1 week.

Julian and his team were extremely professional and trustworthy. We also were very impressed by the level of communication throughout the process. We always knew what was happening and would receive photos as well.

We are so happy with everything and will definitely hire them again soon. Highly recommend!

From the quote to completion everything was fantastic! They didnt over charge me and worked around my schedule (and my autistic childrens schedule) and budget. They created minimal mess and what they did they cleaned it all up. Very impressed!!!!!!

After extensive industry research and comparison shopping, we felt very confident in hiring Julian and his team to renovate / replace our stair railing. They replaced the newel posts and spindles, as well as sanded and stained the handrail and stringers. The finished project looks fantastic!!!

From the get go, I was impressed with how knowledgeable Julian was, and what expert advice he was able to provide during the planning stages of our project. I was also impressed with the time Julian was willing to invest in answering all our questions (and we had ALOT of questions).

When it came to the quality of materials used and the teams skilled workmanship, I continued being impressed.

What impressed me most, however, was Julians absolute, unwavering dedication to ensuring we were 100% happy with the end result (and boy, are we ever!). I am a difficult, demanding, not-picky client, and I dont hesitate to raise concerns I have about even the tiniest of issues. And yet, throughout the entire project, Julian was eager to listen to my concerns, address them, and resolve them to my complete satisfaction. And he did so with an amazing sense of urgency, without ever once pushing back. The customer service he provided was truly world-class, and it is very evident that he takes great pride in his work and his clients satisfaction.

I dont take making recommendations lightly, but in this case, I can highly recommend Julian and his team without a single hesitation. They are fantastic, and I give you my word that you can hire them for your next stairs project with great confidence.

A+++. TEN OUT OF TEN! TWO THUMBS UP! 5-STARS!!!

I was very nervous about hiring someone for finishing all the stairs in the house, but Julian and Ken transformed them into a beautiful piece of art! We get lots of compliments from our guests. They were courteous, friendly, and professional, as well as fast yet precise with their job. The entire work was done in 5 days! The price was also amazingly reasonable. Thank you very much again for making our home beautiful!!

I really can't say enough about this company. Right from the start, Julian was very responsive, very positive and a real pleasure to deal with. While other companies were telling me I'd have to wait months Julian was able to fit me in the same week which was amazing. I was lucky enough to have Ken and crew assigned to my house. Unreal would be the word to descible this crew. The details, craftmanship, cleanliness, work ethic, explanation and care was above and beyond what I anticipated.
Alot of contractors come and go throughout the process, but these guys were there from start to finish and worked all day. My wife and I are so appreciative and so happy with the final product.
Thank you so much Julian/Ken and their amazing crew!!!!