Poorly Done Install But Customer Service Prevailed
I contacted Home Zilla to install a chimney style kitchen fan. After reading the manufacturer instructions I knew I had to do some work prior to them coming over as there was no way they would be able to put in the wall support, add an electrical receptacle, patch and paint the drywall and mount the fan all in one day. So I did everything myself but was having trouble lining up the duct work - I just couldn't get it to work. I did 90% of the job so I called them again and had an appointment booked for this past Friday between 2-4. They call and tell me their technician - who I was told is their best by the way - would be an hour late. He shows up at 7 pm on a Friday - I knew it was going to be a rush job and poorly done and that's how it turned out.
In the end they didn't charge me (waived the $85 service fee) after some back and forth. I was told today the technician is no longer working for them.
While you can't always tell in this business who is competent or not at least Dan from Home Zilla reached out and made it right by not charging me for something that was poorly done.
Hopefully my experience is not one others have encountered. The quality of work from this technician was very poor but the customer service from the company salvaged my view of them.
- Approximate cost of services:
- $85.00
- Company Response
Hey Paul, We thank you for feedback and appreciate your business. We sincerely apologize for any inconvenience this has caused you. As a thank you for your patience and understanding, we would like to offer you special discount off of your next services with us.