Apollo moving

Update:
The manager called and he was so kind enough to apologize for the inconvenience, address my concerns and provide partial reimbursement me for the inconvenience. Thank you! Upgraded to 3 stars.
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Initially when I contacted Apollo, the consultant was calling me nonstop to secure my move. Finally I decided to give them a try because of their persistence. Their website advised that cash payment removes the obligation to pay taxes. However, in order to secure the booking you had to pay online. When I enquired about it, I was advised that I would not be taxed on the balance. We proceeded with the booking. I advised that I needed wardrobe boxes for my clothes ahead of time.
The day of the move came. I received a call advising that they'll be delayed 2 hours. Bearing in mind I'm moving from apartment to apartment, I also had to secure (pay) for elevator services at both. I was able to defer the elevator service at my old apartment, but not the new apartment as there were others involved. I advised them of this inconvenience and the additional cost to myself. I was advised they'll try their best to arrive on time. Initial time to arrive was 9-10 am, they arrived 12:20. The movers came without the wardrobe boxes AND no tools to disassemble my bed. I was advised that because they were trying to get to me quickly they forgot.
We arrived at the new apartment around 3:20. My initial reservation was for 1-3pm. By this time I had to share the elevator with others, which again delayed my move. I was advised by the movers that because they're unable to secure the elevator for loading I will be charged for the additional time due to the process being longer than expected. At this point I didn't want to make a fuss or have them destroy any of my furniture, so I simply said ok just do your best. Not to mention, part of my sofa has been off the hinge since then. I gave them bottles of water and tried to accommodate as much as possible because it was a long day. Time as they were done, it was 5:45 and I got my final bill, charging me for 6 hrs + tax, with no regards to the inconvenience they caused, yet I paid in cash.

I called the consultant the following day to talk about the tax charge. I was willing to let the additional 2 hours that I was charged due to their inconvenience slide, and only focus on the tax charge. I was advised that they'll sort out the matter and not tax me on the balance I paid in cash. To date i haven't heard back from the consultant, considering he knew my number very well when trying to securing my service initially, now he doesn't call or reply to my messages.

Ps I literally had every single item packed, boxed and waiting at the door. The only items they packed were the large furniture pieces!

Signed an unsatisfied customer.