I was really disappointed for a constant false alarms including receiving phone calls from ADT.
This was the 3rd time that the technician came to our house to fix the sensors. And today, when I used the away button after the technician came over yesterday the alarm system went off again. The ADT dispatched the police officers and got my name, phone and birthdate.
I am disputing any related charges on my account for this kind of services and CANCELLING the contract for 3 years since up to this date you CANNOT resolved these issues.
I have been in your company for almost 15 years and never had this kind of very poor services.
I won’t recommend your company anymore.
- Approximate cost of services:
- $300.00
- Company Response
Good morning, I am sorry to read that we were not able to resolve your equipment issue so far. In order to assist you to find a resolution could you contact me at mcaron@adt.ca. Madeleine Caron, Executive Escalations at ADT Canada Inc.