I got a call from ADT saying I have a low battery signal, and they will send a technician to come "check it out". On the day the technician came, it took him 5 minutes to replace the battery and the charge was 162 dollars!!
I thought this was a free service and that's why I agreed to have a technician come. I was not at all informed of this charge ahead of time. Battery cost about 50 and technician cost 100 for the 5 minutes he was here.
We inherited the device from previous home owner and had a maintainable service 3months ago when we just got here, and they didn't have any issue with the battery.
I called customer service about my experience, and they said I need to contact "billing" department ??? This company is all about money. And they will make their device broke easily so they could charge you money to fix it.
- Approximate cost of services:
- $160.00
- Company Response
Dear Rebecca in Toronto, we are sorry to read that our phone agents have not met expectations. Please let the Customer Relation team look into your file your situation to help resolve this. Please forward the phone number that was associated with your account and the best number to reach you by email to communication@protectron.com subject HOMESTARS Thank you