AspenClean

Worst service ever. Broke our microwave and scratched our cupboards and tried to blame us. Wont cover costs to cover their mistake.

Every time we use AspenClean we are always thrilled with the result. Team #7 was amazing and did one of the best cleans we have ever had. Great job!

I have lived a lot of places in this great country and we have had cleaning professionals come into each of our homes. Both in Toronto and Calgary we have been with Aspenclean and it’s the only time we have been 100% consistently happy with our cleaning. In Calgary Team #7 looks after our home and we could not be happier. The details are looked after and my house is spotless. Thanks team!

We use Aspen Clean every month and they always deliver; however, we've had Team 7 twice in a row and they really shine! Great job......very much appreciate the hard work!

Team #3 (Emma, Cara, Tina, and Ana) did an excellent job cleaning my place. They work very hard right from the start and throughout. They are patient and pay attention to details. I am very happy about the outcome. Highly recommend the cleaning service done by AspenClean.

Good thorough job - spring clean of floors, woodwork, moulding. Bathrooms, exterior of appliances. Team 6 under Maite workd very quickly to finish this job in approx, 3 hours for 2 storey home

We are moving out of our home and we booked AspenClean for our move-out clean. Team 6 came in and cleaned our house so well that it feels new and I'm proud to hand over our keys to the new owners.

I booked Aspen Clean Calgary to clean my home for a party a week ago. The team of 3 was very friendly. The clean was not great, lots of places missed, bathroom floor still dirty. I emailed photos right away and then had to clean all the missed spots as guests were arriving. When the bill came I saw I was overcharged. The billing period extended an extra 30 minutes AFTER the team had left my home. Several emails and this is yet to be resolved, in fact they have not even responded to my concerns.

Update: After posting this review Aspen Clean Calgary has responded to my email and has resolved the issue. As a result I have increased their star rating. Mistakes happen it is nice to see that a company steps up when this occurs.

Hello,

As you will probably notice I have not contacted your company to reschedule any further cleaning appointments. The reason for this is that the standard of cleaning your company provides is very poor.

Regarding the timeframe for cleaning, your company has been booked for a total of six hours of cleaning time at a rate of approximately $45 per person. This is a standard four bedroom house, and I can assure you that six hours has definitely been adequate for all of our previous housekeepers to clean the home properly.

In your email you refer to "additional areas." This is not accurate, as the service requested and paid for was to clean the entire home. Therefore, there are no potential "additional areas" to clean. If you are referring to both of the times when your company had to send an additional team back to redo the cleaning, it was disappointing that your company provided only 45 minutes to do so. It is highly inconvenient to have to have a team come to times to complete a cleaning that certainly can be done properly and six hours.

In your email, it seems as if you are suggesting that my "standards" for housecleaning are unreasonable or in excess of what your company is used to, and/or that the amount of cleaning to be done in our home exceeds what your team is capable of doing in six hours. I have had professional cleaners for approximately 20 years now, and I can assure you that this is the most disappointing and substandard cleaning service I have experienced.

Despite all of the above, I wish to highlight that the one and only time an initial cleaning (vs. a re-do) was completed well, was when the team was led by Bernetta (sp?). She did an excellent job, and certainly had a high standard for cleaning. I noticed that she repeatedly had to tell the other two members of the team how to clean areas properly, or send them back to re-do an area. This is why I requested only her team for future cleaning. Unfortunately, that is not what occurred and every teen other than hers did a poor job.

Hopefully you can use this constructive feedback along with the attached photos (which were taken just after our last cleaning by your company, and emailed to your Calgary manager at the time) to improve the quality of your service.

Not as expected but after a moment on the line with the operation manager, he figured a way out to make everyone happy. Finally a company that truly care about their customers