HanStone Canada

We decided the "WOW" feature of our all-white kitchen renovation would be quartz countertops with gold veining. After looking at the colour selections of several companies, we found HanStone Quartz' "Strato" colour which their website describes as "crisp white background with feathery contrasting amber and gold veining", and their brochure displays a picture with lovely gold veining. The small sample we saw in a countertop store also showed the gold veining. We were so happy to nd just what we wanted! Our contractor arranged for the countertop company to make our kitchen countertops with HanStone strato. To our dismay, when we saw the installed countertops there was absolutely NO GOLD VEINING !!! Just a duLL brown colour. No WOW, just a whimper. We expressed our disappointment to the countertop company, who contacted HanStone. The HanStone response was that "colours and patterns found on their website and print media may vary from the actual product", that the lack of gold veining was not "a manufacturing defect", and under their Residential Lifetime Limited Warranty we had no recourse. The product they supplied for our renovation was considered within our tolerance for colour variance. We strongly advise anyone to avoid buying a HanStone product as you won't get the colour you want, and they don't care.

We had Hanstone (HS0873 Chantilly) countertop installed in kitchen.
unfortunately as soon as it was installed we noticed unusual marks on the counters. We pointed them out to the installers who were still on sight.
We are still waiting for a rep from Hanstone to visit the site and advice on the next steps.
There should be a quality control prior to shipping the slab to the client, or a rep present during installation to avoid frustrations and extra costs to the company.

We are still waiting for a company rep to visit the site.