- Approximate cost of services:
- $5,800.00
- Company Response
Wow "D.E." ... !!!! Unbelievable!
1. "one" of the highest estimates ... means we weren't the highest, but we were in the correct ballpark of where it should be!
2. Yes, we were running behind and admitted that. Our son Mike, got very sick from a trip to Spain and was off work much longer than
expected!
3. Because we were running behind, when you asked us if we would also be removing (very dirty) shelving covers and spraying inside of the
buffet and I advised "no, it was not normally included in price, but that we would be spraying the inside of the doors" BUT I also offered for us
to do it NO CHARGE because we were behind in our ETA. We knew you needed it for Thanksgiving.
4. The finish WAS the same as the original. Your original finish was very old and quite dirty with kitchen food... hardly any finish left on the
set.
5. Yes, admittedly, as noted at time of delivery, there were some missing white areas on the backs of the kitchen legs ... albeit visible only if
you were on the ground looking up, or bending down purposely to inspect all surfaces.
6. At the time of delivery... 5 days before Thanksgiving Monday ... I called to process final payment (which you paid), you mentioned "the set
looks great and you had some other pieces you'd like us to quote on ... we told you that the leaf for the table had been 'missed' in the shop by
the movers and offered to to get it to you the next day if you needed it for Thanksgiving dinner. You said it wasn't needed and then you noticed
a spot or two where colour was missed. I said I would definitely get Mark in to fix that and would deliver the leaf same time, but with the
following week being a short week and we being booked solid for next 2 weeks, it would be a couple of weeks before I could get him in and that
I'd be in touch "in the next week or so" to schedule a time/day.
7. At the beginning of the following week (just last week!) you emailed a very unpleasant message to me about how "disappointed" you were with us
etc. etc. ... a message sent with both guns blazing. I responded that we had not intentionally forgot the leaf, etc. and that only four (4)
business days had passed (!!) and I was still trying to work out when I could get Mark there. It was then you told me it would have to be
after regular business hours or a weekend because you couldn't take time off work. I offered to have Mark come one day at 3:30 p.m. and you
wouldn't accommodate. We went back and forth in emails.
8. I made arrangements (and paid for) a delivery company to pick up your leaf (all wrapped) and deliver to the concierge desk at your building this
past Friday because you mentioned another special dinner birthday party you'd be having Nov. 8th and I wasn't sure I'd get Mark back in before
then.
9. You sent another email yesterday (Sunday at 4:00) again coming at us about how disappointed you were and how terrible we were at not getting
things fixed, looking after a very unhappy customer etc.
10. This morning at 8:46 a.m., coincidentally three (3) hours BEFORE I got notice from HomeStars of the review you had made for us on our page
to advise that I would book Mark in for Monday, November 4th (next week) to fix the missing spots of white.
11. At 11:46 a.m. I got notice from HomeStars of your review.
12. At 12:51 p.m. I sent an email advising you to ignore my message re Nov. 4th. Mark would not be returning now .. and for you to have a nice day!