I had a blocked drain out to a catch basin and was quoted to snake initially with camera option. Plumbers snaked drain with no results. It was then suggested to send camera down to see blockage. I agreed, signed for additional charges and the camera was sent down. Then I was told that they couldnt see anything because camera cant see in water. Really? Then why was I given and charged for that option? #1
The plumber then ended up digging where drain ended and released blockage and advised that they would
need to come back the following day with a price to excavate and re-do drain properly. That was July 06, 2023. No further quote was received and Ive called and left 3 messages for a return call with none received.
The drain area is a deep hole with mound of dirt beside it which poses a big safety concern not to mention that the job remains in-complete.
The hole cost me over $1,000 with no permanent fix and Im left with a hole and exposed drain which will freeze and back-up the drain again and probably crack the pipe.
I contacted Plumbs-up because they were recommended as professional and thorough, yet pricey. Being a single woman of retirement age, and physically unable to do the work, I elected to accept the higher price for what I thought, would be a job well done - I feel taken advantage of, ignored and left with a problem I am unable to fix without absorbing additional cost I can ill afford. So much for supporting local business.
Shame on you PLUMBS-UP!
- Approximate cost of services:
- $1,000.00